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07-31-2024 05:01 PM in
Galaxy S- Mark as New
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07-31-2024 05:08 PM (Last edited 07-31-2024 05:10 PM ) in
Galaxy STry going to Settings & Search for "Reset" and Reset the Network Settings & Reboot.
See if that works for you?
You could also open the Samsung Members app & Click on Support & Phone Diagnostics.. run the Diagnostics for WiFi, see if you get any error messages?
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08-01-2024 07:51 AM in
Galaxy S- Mark as New
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08-01-2024 07:49 AM in
Galaxy SHi Sukhpreet,
Please try the above steps to perform Network reset and run the diagnostics in the Samsung Members app.
Try the Wi-Fi connection in Safe mode. If the Wi-Fi network is connected in Safe Mode, it may be a problem caused by the downloaded app on your phone, and that app should be uninstalled. To find which app causes a Wi-Fi issue, you can try uninstalling the apps in the order of the last installation.
Step 1. Open Quick settings. Tap the Power icon at the top of the screen.
Step 2. Touch and hold Power off until the Safe mode icon is displayed.
Step 3. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you will see Safe mode displayed at the bottom of the screen.
Downloaded apps will be temporarily disabled to help you troubleshoot the phone.
If there is a lock mark inside the Wi-Fi network icon, it is a password protected network. When entering the password, be careful and enter it correctly. Wi-Fi passwords are case-sensitive.
If the above methods do not work, you may bring your device back to the factory default settings just like when you powered on your device for the first time. https://www.samsung.com/ca/support/mobile-devices/perform-a-factory-data-reset-on-your-galaxy-phone
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/
Thank you.
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08-01-2024 07:51 AM in
Galaxy S