Samsung wallet not working

[yyyyyuuuu]

Anyone know what to do with this. It's not letting me use the app because of this. 

[Helenna]

Hi, I request you to please follow the below steps once and check again.

Here is the path:

Power the device off. Press and hold the Volume Up key and the Power key.

Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.

Performing a wipe cache partition removes any temporary files that may be causing an issue with the device.

[yyyyyuuuu]

I tried this already. It didn't work

[Samsung_Ben]

Hi yyyyyuuuu, you can try these steps:

1. Remove all of your biometrics (Fingerprint) and screen unlock options (PIN, Pattern, Password);
2. Go to 'Settings', 'Apps', search for 'Samsung Pay', and clear the app cache;
3. Restart your phone, then go to 'Samsung Pay' and follow the prompt to add a screen unlock option and biometrics.