Shipping Delay

[barbous]

Hi,

How long Samsung is taking to process and deliver Galaxy S21 phones? I bought a S21 Ultra on September 18th and I see no updates im my order since then. I think only Samsung is delaying and that's a shame. My wife ordered her new iPhone 13 after me and she will receive her phone before me. i'm thinking in cancel the order and buy an iPhone as my wife did. At least Apple respect their customers.

[Georgine]

Hi, Welcome to the Samsung Members Community Canada. Could you dm us the order number?

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members)>>send a message."

[barbous]

Hi Georgine,

I don't have this option.

[Georgine]

Hi, please contact Text We Care (932 273) or Live chat support by using the below link and provide the order number so that they will help you with the order status.

www.samsung.com/ca/livechat.

[barbous]

Hi Georgine,

This is what I got from the support:

Welcome to Samsung Canada Online Shopping. My name is Pavan. How may I assist you today?
5:18 PM

Hi Pavan. I would like to get an update for my order xxxxxxxxxxxx. I placed that order on Sep 18 and no updates since then.
5:19 PM

Hi there, I can surely help you with that.
5:19 PM

Thanks
5:19 PM

May I have 2-3 minutes while I can fetch the order details for you please. Thank you.
5:20 PM

No problem
5:20 PM

Your patience is greatly appreciated.
5:24 PM

I have searched and I see that as there is high demand on the product and it would take 2-3 weeks till the product get shipped.
5:25 PM

But it was available to buy. I didn't get this info when I bought
5:26 PM

I suggest you to please be patient for some more time and our concern team are working on it.
5:26 PM

This is why I placed the order
5:26 PM

If this info was in Samsung website I would not buy the phone. This is disrespectful with the customer
5:27 PM

I understand your situation and as you are a valuable customer to us, I suggest you to be some more patient and you will receive the product as early as possible.
5:28 PM

How can I cancel the order? I think I'll buy an iPhone
5:28 PM

My apologies for the delay.
5:29 PM

at least Apple cares about their customers
5:29 PM

I suggest you to be a little more patient and our team will get the update as early as possible.
5:30 PM

I'm waiting for 9 days already. I never had to way too long for an online shopping. I should have the right infos on the website to take my decision.

This is how Samsung cares about its customers? Not providing the right info on the website and leading us to buy stuff that you cannot deliver? This is disrespectful and unacceptable. Now I need to wait 2-3 weeks for a phone that I was told it was in stock.

Thank you Samsung.

[Georgine]

Hi Barbous, We sincerely apologize for the inconvenience caused. As there is a huge demand for the product, there is a delay in shipment. We appreciate your time and patience.

[barbous]

Hi Georgina,
The problem here is the Samsung website had wrong information about stock and led me to take a wrong decision about buying the new phone. If I was told before buying it that the shipment would take 2 to 3 weeks, I would choose to not buy it, or choose another model, like the Z Fold, that had the same waiting time.
And be asked, by the customer service, to be patient is not a nice thing to do. Your customers are already angry and frustrated by your delays. If you don't have the products, don't sell them. Or give the customer the right forecast for delivery and let us choose what to do.
I really hope I receive the phone next week as promised by the customer service by SMS. Otherwise I'll cancel this order and I'll choose another option. But, for sure, if I receive it, this will be my last Samsung. That's the worst customer care and customer retention I've ever seen.

[-ACon-]

I am waiting on tab s7+. The shipping time is 4-5 weeks lucky if it won't get delay further. ridiculous for such a big corporation.

[RedDogRabbit]

You get that this is a public forum, right? 

[barbous]

Customer care just told me that Samsung will ship between October 20 and October 25. So, the website tells you the phone is on stock, you buy it and then you have to wait because it's not really on stock. I hate you Samsung.