Original topic:

Smart Lock - Trusted Devices Missing

(Topic created on: 09-22-2023 12:38 PM)
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NewToSamsung
Active Level 4
Options
Galaxy S
For the last couple of days I have had to constantly use my PIN or fingerprint to access my S23 Ultra. This morning I had a few minutes and looked in to why. I am an old codger and have hearing aids and I also have a Fitbit both of which I have set as trusted devices. 

I was rather surprise to find Trusted Devices is missing from Settings -> Lock Screen -> Smart Lock. 

I then wiped the cache partition and that did not help. 

Is anyone else experiencing this issue? Any suggestions on how to resolve it?
84 Comments
Anonymous
Not applicable
Galaxy S

Have you updated lately, I had an update come in last night (09/21/2023) at 11:00pm, and now "trusted devices" option no longer exists on my S21, making usage a lot more difficult to have to login to each device that previously auto-connected.

Samsung is going backwards now.  What a waste of my time.

Leeson
Active Level 5
Galaxy S
Have you tried searching for it in the search bar on the menu screen?
Anonymous
Not applicable
Galaxy S

Yes, and it was no help.

 

 

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Leeson
Active Level 5
Galaxy S
I found something online, try it. If it doesn't work, we'll check of your phone is updated to the latest software. It is apparently a common issue1695300191103_1695300191093_0.jpg
Anonymous
Not applicable
Galaxy S

"Search the trust agent under settings", what the *** is that supposed to mean?

 

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Taznut71
Beginner Level 3
Galaxy S

Same with mine.

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AlexE2
Beginner Level 2
Galaxy S

i have a s22 ultra and i dont have trusted devices anymore, i dont know when it disapeared

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Anonymous
Not applicable
Galaxy S

Same thing with my S21.    Does anybody have a fix?

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Leeson
Active Level 5
Galaxy S
Trusted devices is gone. You can either use "on body detection " or set up a routine
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RedDogRabbit
Expert Level 5
Galaxy S

Trusted Devices wasn't there earlier today, then by following what I posted.. Trusted Devices is there again. 

Others have reported the same thing. 

Screenshot_20230922_221534.jpg

 

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