SmartSwitch

[ken66]

I'm confused with SmartSwitch for PC. For some reason it will not connect with any phone. I have tried an S21Ultra, Flip 3, and an S9Plus. I have USB debugging enabled in Developer Options on all 3 phones. I have tried 2 different USB cables on 2 different PC's, one running Windows 10 and one running Windows 11. I've tried reinstalling Samsung drivers through the SmartSwitch PC app several times, rebooted the computers, phones, nothing works. What's going on here? Anyone have any idea what else I need to be doing?

[RedDogRabbit]

Only other thing I can think of is try this:

If you don't already have Platform-Tools installed on your computer, download them from the link below. 

https://drive.google.com/file/d/1BSyftTZ1HMQYqVxDDy_I1ETqI_Il6SkX/view?usp=drivesdk

You'll have to extract the zip to install them to your computer. 

Once they are installed, connect your phone to the computer. 

Open up Power Shell on your computer, and type this with the 2 devices connected.

.\adb devices

You SHOULD be prompted to ALLOW the connection on your phone, so look at the screen immediately after typing the command. 

The purpose of this is to see if your computer ACTUALLY sees the Data Request between the phone and the computer. 

If it does, you should see your device's i.d. 

just below where you typed the adb command. 

And a "duh" moment as I'm typing this.. 

When you connect your phone to the computer, click on My Computer & you SHOULD see your phone's internal storage. 

Anyway, that is strange.. first time I have heard of this happening.. 🤔

[ken66]

What else do I need to do here? The extracted files from the platform tools folder is there, do I need to install any of those files? I don't see and .exe files to install. 

Also, the only way the phone shows up in My Computer is if the USB setting on the phone is set to "transfer photos". Then it only shows the DCIM folder, nothing else. If I change  the USB settting on the phone to "transfer files" the phone disappears from My Computer. 

[RedDogRabbit]

You didn't have Platform-Tools tools open when you typed the command.

With the window open, 

Shift+RightClick 

Should be something like

users\ken\Platform-Tools>  .\adb devices

But I'm not at home near my computer 

[ken66]

So those two screen shots were how I had the computer at the time as well. The extracted platform tools folder  was open like that and then I opened up Power Shell and typed in what you indicated. Should I be doing something with any of those files in the Platform Tools folder? There's no executable files in there in which to install anything. If that entire extracted folder needs to be open as it shows, that how it was when I typed into Power Shell. Clearly I'm not doing something right yet. The phone was plugged into the computer at the time as well. 

[RedDogRabbit]

No you don't need to do anything with the files in Platform-Tools. 

I'm trying to visualize what has become sort of automatic for me, without having my computer with me. 

You basically want this line (in the screen shot) on the computer screen in order to type right after it, ie:

c:\platform-tools> .\adb devices 

 

[ken66]

I appreciate you trying to help me with this. I can't seem to get that line on power shell no matter what I try. I'll wait until you are by your computer to be able to guide me through this. Been searching on the web as well but so far it hasn't helped me out. I'm no stranger to computers, but for some reason I can't see yet what I'm missing. 

[RedDogRabbit]

You DO have USB Debugging Enabled on your phone, right? 

[ken66]

Absolutely. I always do just in case I need it, especially if the screen would break and become inoperable I can still access my files or photos. 

[ken66]

I'm back, lol. So I figured out the Platform Tools/Power Shell thing. I just right clicked inside the Platform Tools folder and opened up a command window from there, it automatically showed the same line as in your photo. Then I used the command line to list devices and mine showed up as "unauthorized". That was fixed by revoking USB debugging in developer options, then typing in the command line to list devices again, which resulted in the pop up on my phone allowing to "always connect to this pc". That solved the unauthorized issue. Retyping the list devices command now shows the device. However, I still can not get it to connect with Smart Switch on the PC. This is where I'm lost. Obviously the PC can "see" the phone. But why not in Smart Switch?

[RedDogRabbit]

The only thing that I can think of, is that it's a permission issue. It could be something, that is ridiculously obvious, but overlooked, kinda like when you "forget" how to spell "the" lol

I really don't know what else to try, as it is making less sense as we go. 🤔