speaker not working

[jenybee]

all of a sudden my speaker won't work when I'm using the phone. it works just fine is I'm listening tto a podcast or music. anyone else have this happen? 

[Nylah]

Hi, we recommend you to try to perform a diagnostic test on Speaker from Samsung Members app.

STEP 1. Open Samsung Members.

STEP 2. Tap on Diagnostics.

STEP 3. Tap on Test hardware.

STEP 4. Choose the Speaker to check and optimize the performance.

[RedDogRabbit]

Diagnostics only test the hardware, they don't optimize anything. 

[jenybee]

I did that. I also did a complete reset..still doesn't work.

[RedDogRabbit]

Did you get any error messages from the Diagnostics? 

But, you may want to visit a Samsung Service Centre to get it checked out by a tech. 

https://www.samsung.com/ca/support/service-center/

[jenybee]

no, speaker tested fine. it's only for phone calls it won't work..so software.
thanks, I'll try your link

[RedDogRabbit]

What device do you have? 

If it were a software issue, a Factory Reset would normally correct the problem. 

It's highly unlikely that it would be an actual bug in the Firmware. 

[jenybee]

S10

[RedDogRabbit]

The fact that you said that this issue occurred "all of a sudden", really points to a hardware issue. While it's possible for something to get corrupted, a Factory Reset, should also have fixed this. 

You can try Booting into Safe Mode & see if the issue persists? If it doesn't, then it could be a 3rd party app causing the problem.