Original topic:

Would I need the box and receipt to take my phone back in?

(Topic created on: 01-07-2024 07:38 PM)
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guitargod
Active Level 5
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Galaxy S
Hi,
I'm in Canada and just got the s23 fe...now I'm just wondering if I needed repairs or for it to even be replaced would I need the box and receipt??
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6 Comments
Galaxy S
That would definitely be recommended as there is information on the sticker on the box such IMEI, model number, etc. I am not sure if the receipt would also be required. I would make a back-up photocopy of the receipt to keep for your files.
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guitargod
Active Level 5
Galaxy S
The problem is I have seemed to have misplaced everything..except the bottom of the box.
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Galaxy S
🤔🤔 I am not sure what else to recommend. If anyone else has any other suggestions that would be great.
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sharurocks
Active Level 6
Galaxy S
For samsung authorized repairs or replacements
..your IMEI is enough...while you contact support all they ask is your IMEI no and other shipping and email address....samsung knows the device activated date and warranty by your IMEI...

And for box...samsung will send the box and shipping labels for any repairs or replacements...you no need to pack the original box...sometimes they don't even ask for accessories either to ship like charging cable or charger brick(if they did provide 😉)

guitargod
Active Level 5
Galaxy S
Hey thanks a lot buddy..thats relieving..I have another issue. I think the box could have been stolen from my apartment and it has my model and imei number on it..it was only 1 person I know could have done it..but she is "tech savvy"..are they able to *** my phone or anything else with that info??cause my phone stopped being connected to my network even though my modem and everything else was working..it could have been a glitch but idk..sorry for constant questions..but im a little new to this
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Helenna
Moderator
Moderator
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Galaxy S

Hi, just to confirm are you still facing any issue with your device.

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