Z Flip 5 ISSUES

[Zestforlife]

Hi everyone, 

I have a green line through my screen and my screen has become unresponsive and erratic. I called care+ and now have to FedEx my phone for service. Waiting to purchase backup device first as I have been going through the ringer with health complications ( in and out of the hospital) But has anyone else found Samsung Care+ to be extremely unhelpful? This was my first time ordering a phone directly from Samsung and not my provider and I have experienced nothing but issues! 

[Day_Walker]

Shoot sorry to hear about your double trouble, ans wish you a strong healthy return and recovery to health.

I'm new to Samsung so can't speak on their support but I have confidence in them from friends and family's experiences.

While I wouldn't expect they'd provide a loaner, is there not an Official or authorized Samsung retail or repair outlet near you- maybe a family/friend could help you out, before spending funds? (You may need emergency funds, never know).

Look into a retail purchase, that if you can return for full refund in 30 days you'd be set.

Best of luck

[Zestforlife]

Thank you and I greatly appreciate the well wishes 🙏🏼

I thought they would just send me a new phone and I would send this one back! It's definitely a Samsung issue as I keep all my phones protected from physical damage.

[SgtStubby]

Assurant the company who does the repairs is dishonest when it comes to tradeins. So

[Zestforlife]

Definitely disappointed with the customer experience this far.

[Helenna]

Hi, We sincerely apologize for the inconvenience caused to you.

I request you to please contact us on Live chat by using the below link.

Our higher team will help you with the Best possible option.

https://www.samsung.com/ca/support/contact/

[Zestforlife]

Simon from care+ told me that he was the highest level of support. So is this going to be the same run around?

[Deeezzyyy]

I wish you a good and speedy recovery!

From my experience, I'd go to a Samsung experience store to try out my luck. If it's not too busy, they can repair and return your device the same day.

Or you can try calling the Samsung care+ number and ask if there's any repair shop near you that they work with and they can guide you.

If not, they'll open a ticket and send you a prepaid label for you to ship your phone in for them to look at. But you'll need to find a phone yourself to use in the meantime.

I had no issues with Assurant. I had sent my phone in and they were waiting for parts to repair my S23 Ultra before. But after a week, they didn't get the parts and didn't know when they would receive it from Samsung so they sent me a full refund of the device price with taxes so I could go purchase a new one myself if I wanted to.

That's just my experience though.

[Zestforlife]

I am unable to drive at the moment, and walking is limited. I had a major surgery, so I am kind of stuck right now. FedEx will be my only option but I need a loaner or backup device first. I used my previous flip 4 for trade in.

[Deeezzyyy]

In that case, you can look on Amazon for a backup device if you don't have one.

Check the terms and conditions properly before buying. Some "new" phones have a 30 day return window if ever and some "renewed" ones have a 90 day window. That'll give you enough time if ever Samsung takes too long for your repair and if you wanna just return the one from Amazon afterwards.