Original topic:

Problems, problems, problems

(Topic created on: 02-17-2022 11:35 AM)
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whatanib
Active Level 3
Options
Galaxy Z
My z fold 3 is messed up after the android 12 update. Doesn't rotate, the home keys no longer work, freezes up constantly. 

This phone ran beautifully until the update now its a mess. Samsung should not release updates until they have been tested properly. 

Now I have an 2000$ phone that doesn't work as it did in the past. I bought this phone for business and I am told it will take 4 hours to have it looked at in store service center. This is unacceptable .....

Very very poor level of service overall for an extremely loyal customer 
6 REPLIES 6
ABSH
Active Level 3
Galaxy Z
I don't think there is such thing as android 12 android 11 is the newest android version.
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whatanib
Active Level 3
Galaxy Z
Android 12 or 11 who cares. There is an issue with the release. Does it really matter?
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-Tony
Moderator
Moderator
Options
Galaxy Z

"Hi, Please perform Wipe cache partition and check if the issue get resolved.
1. Power off your phone
2. Press and hold volume up and power key until you are in recovery mode
3. Use volume up and down to navigate
4. Select Wipe Cache Partition
5. Press power key to confirm
6. Click yes
7. Click reboot system"

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whatanib
Active Level 3
Galaxy Z
Yes did this but again the landscape/ portrait function is laggy at best.
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whatanib
Active Level 3
Galaxy Z
Did this thank you but still very sluggish , non responsive. It doesn't automatically have to move it around. Oh well other than resetting to factory settings , I guess I have to live with it. Have to much stuff on the phone as i use it for work and cannot risk losing any material.
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whatanib
Active Level 3
Galaxy Z
Is anyone noticing the battery performance on , fold 3 is worst since update. 7 am on today email, calls, music light use and 2:36 pm 49%. Before at 3 pm, usually around 60% to 63%. Is anyone else experiencing a problem?
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