Original topic:

Wifi

(Topic created on: 03-12-2024 06:17 PM)
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SMiiTHx9
Active Level 1
Options
Galaxy Z
Wifi is not showing avaliable networks or auto connecting to any networks I have set to join. Wifi only works temporarily when I restart my phone. 
Any chance someone has had a issue like this before ?
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8 REPLIES 8
Helenna
Moderator
Moderator
Options
Galaxy Z

 Hi, please try unplugging your router, waiting a minute, and plugging it back in.

Another common solution is to disconnect from or forget your Wi-Fi network and then reconnect again. You may also need to update your network drivers.

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Samsung_Ben
Community Manager
Options
Galaxy Z

Hi SMiiTHx9, in addition, if the issue still persists after doing Helenna's recommended steps, you can also try resetting your device's network settings by going to 'Settings' > 'General management' > 'Reset' > 'Reset network settings'. However, please proceed with caution that this will delete all saved networks and connections. 

Kindly update us.

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SMiiTHx9
Active Level 1
Galaxy Z
Reset setting still nothing. Is not on home internet as it does it with all networks. Wifi says it is on but doesn't show provider lists or connection status
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Al-001
Active Level 7
Galaxy Z
Run diagnostics again WiFi from Setting-> Devicd Care-> diagnostics-> WiFi. Let's see what report will be got, then think next step.
SMiiTHx9
Active Level 1
Galaxy Z
Says it's normal. I just got home from work so there should be a whole list of wifi signals as I live in a apartment building 1710274975723_1710274975698_0.jpg
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Samsung_Ben
Community Manager
Options
Galaxy Z

Hi SMiiTHx9, we apologize that you are still facing the issue. We kindly ask you to contact Samsung's customer support team to get better assistance or check your device with a Samsung-authorized technician if the issue lies in the hardware, considering that your device cannot detect any Wi-Fi network.

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Al-001
Active Level 7
Galaxy Z
Sounds good. That means it's SW issue. Normally uninstalled/reinstalled wifi driver and app should fix the SW issue, but you tried reset the network setting, it still doesn't work. Interesting!.
Can you try to reset the wifi and BT one time again?1710284141566.jpg
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SMiiTHx9
Active Level 1
Galaxy Z
Same thing, I reset both wifi/Bluetooth & the network . Same problem. Its seems the only thing that will do anything is turning my phone off/on and then it will work and pick up wifi signals temporarily
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