Original topic:

Z Flip 5 Warranty void

(Topic created on: 10-28-2023 07:13 AM)
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OliverDuplessis
Active Level 2
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Galaxy Z
Hello. I was wondering... what voids the warranty of a Z Flip 5? I know scratches on the hinge will void the warranty but I wanna know if scratches, deep or small, on the back glass (not the screen) will void it too.
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4 Comments
RedDogRabbit
Expert Level 5
Galaxy Z

Samsung has a reputation for denying warranty for these two things:

  • Any Physical Damage. 
  • Any Signs of Moisture. 

Doesn't seem to matter if the physical damage, or moisture has anything to do with the actual issue. ie: SIM tray that is cracked, but there are signs of moisture, or there is a small nick on the case of the phone, at the furthest possible place on the phone. 

Helenna
Moderator
Moderator
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Galaxy Z

Hi, Samsung provide 12 months of manufacturer warranty and the device must be purchased from a Samsung authorized Canadian retailer.

The device must be within 1 year from the date of purchase.

The device must not have any physical/liquid damage/software modification for it to be covered by the Samsung 1 year limited parts and labor manufacturer’s warranty.

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Galaxy Z
Yea but what do they consider physical damage??? Cosmetic physical damage is unavoidable and is just part of having a smart phone...
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Helenna
Moderator
Moderator
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Galaxy Z

Hi, we would like to inform you that all this will be checked by our service technician and let you know, if it is not physical damage, it will be covered by the warranty, if it is physical damage, it will be a paid service.

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