Ask An Expert 4 - General Questions Thread!

[Jeremy_from_Samsung]

Hey Samsung Members,

This is a reminder for the upcoming Ask an Expert event, happing RIGHT NOW! For those who are not familiar with this, the Ask an Expert is a time where any community members can submit questions and have a live response from experts! This time, there's no theme to this event - if you have ANY questions related to Samsung Products and services, bring them tomorrow and we can give an answer!

The event begins at 4PM EST sharp - and ends at 5PM EST. 

All the remainding questions from after the event will not be answered live. Instead, it will be answered later.

Format:

• Please post one question as a “Comment” in this discussion thread
• The moderator will use the ‘reply’ function in the comment to your answer question based on the Expert panels’ input
• Only one reply per comment will be made during the event – if there are follow up questions please send them to the Moderator afterwards and we will ensure you get more info!

Some suggestions to keep things moving:

• Please allow a moment or two for your comment (question) to be replied to – we may need to leverage the knowledge of one or two people in the room to create a clear and accurate reply
• Please do not flood the forum with multiple comments (questions) – let’s give every Member a chance to ask – per above, we will be happy to continue replying during the days following the  event
• Please follow our community guidelines at all times

For now, the thread is now CLOSED.

[cocoacoley]

what is this?? on my phone it pops up every 30 seconds or so

[CHMultimedia]

Malware. Uninstall the malware. Tap on the icon, tap on Info and uninstall the virus

[Greywolf77]

I deleted an album of photos by doing something to the settings app.

[geeee]

my brother forgot his pin on his tab A. is there a fix?

[makeanimationssmooth]

factory reset

[Troth]

with in the last week and a half my phone receives e-mail e-transfers but when I try and open it into the banking app it just turns blue around the icon when I press it but then does nothing. I had also received an e card that wouldn't open, did the same thing when I pressed on the area to open the card.
any ideas why this is happening??

[Denism]

hello I am trying to cast Disney plus from my tab A to my older Samsung smart TV is this possible? I can cast you tube so I assume ig is, but can't make it work. thanks

[nope]

I have an a70 and after i installed the latest update the phone is giving me a notification that the USB is plugged in and then another notification that says it is unplugged also the phone will not go to sleep and is killing the battery.

[nope]

no fix?

[annieb69]

how do i factory reset my s8