Support has no answers.

[Vampiire]

I ordered a 65 inch Neo QLED 4k tv mid December 2022. Everything went fine no issues. Got a call on the 28th of December telling me that I will receive a call on January 4th to schedule delivery for my TV on Thursday's the 5th. 

Never received the call. When I questioned support on the 4th they gave zero answers and told me nothing. I ended up calling back on the 5th and was told my TV is coming to 6th and that I will be getting a call the 5th between 4pm and 8pm. That sounded like good news.

Got an email on the 6th telling me that there is a 7 business day delay in my order. I was like how??? When I was just told it is coming the 6th. I called in again... This time they told me oh it was a mistake and no one should have mislead you. I am like cool but I want my TV. I have spent about 10000$ for home office supplies and on Samsung products in 2022 now I am not saying I deserve preferential treatment or to have my orders faster than others but I think at the very least everyone deserve to not be lied to and jerked around by support. 

It is the holiday season so delay can happen but is it no up to Samsung to get ready for this time of the year? Like, imagine being a consumer and being lied to by support for 4 days straight and everyone giving false information and never hearing back from the delivery team regarding an order that is very hard to miss given that it is a massive TV. 

I am actually done with Samsung and will be transitioning to apple for mobile and wearables and will be heading over to LG or Sony for TV. I have never in my life been so disrespected by support in my life. Like is it so hard to just simply say there is a delay? Why make things up and lie and misslead a customer who sends a nice amount of money? This is bad for business and I hope anyone who reads it will reconsider buying from Samsung. The entire CS team is legit useless. If all they can do is tell me to wait why do you guys spend a ridiculous amount of money each year on support when I can get the same info by looking at my order in my account? 

[Vampiire]

Yup... Seems familiar indeed. They do nothing more than the chat bot. It's funny if you think about it. What makes it sickening is that when people go through these kinds they do nothing. I can see I am not even closely the first person that this happens to.

[Nylah]

Hi, we apologize for the delay and the inconvenience caused to you.

We kindly request you to contact our Online shopping team by the given link, they will help you with the order status.

https://www.samsung.com/ca/support/contact/#contactinfo

[Vampiire]

Aha no way in **bleep** am I dealing with the online shopping team since they are the same people who lied to me.

[RedDogRabbit]

Sounds like they have already been in contact with Samsung's online shopping team.. 

[Vampiire]

It's funny since who else would we reach out to other than the online shopping team? Like Jesus...this is not so complicated treat people correctly.

[RedDogRabbit]

STOP deleting posts just because you don't like them!!! 😡 

Do you have to be reminded that @samsung_ben SAID that Samsung will NOT DELETE posts, just because they are critical of Samsung???

https://r1.community.samsung.com/t5/galaxy-s/samsung-canada-failure/td-p/15906203

"Posts that respectfully critique the company/products (i.e. complaints and feedback) are NOT categorized as posts that violate these guidelines. We value the voices of our customers." - @samsung_ben

https://r1.community.samsung.com/t5/others/spam-filter-announcement/td-p/16172288

 

[Besko]

Samsung is horrable support they can't fix a simple solution

[Vampiire]

It makes zero sense. They act exactly like the chat bot. They give zero information and zero compensation or discount for anyone who is having trouble. Half of them do not even speak English. In chat, it is riddled with mistakes. Over the phone, it is a bit better but they give no response to anything. Not sure why they even bother having a support team when they give no info no update and they have zero extra knowledge or power to do anything.

[Vampiire]

This is really a joke. I called in again because was told I would get an update and I never got one. They told me max 48 hours for the update three days ago. The guy who just picked up said it will be at least 4-5 business days.