Update regarding Galaxy S22 and Tab S8 shipment delays

[Samsung_Ben]

Hey Samsung Members,

We are aware that many customers are experiencing shipment delays for specific models, and we wish to clear up some confusion regarding this.

Demand for the Galaxy S22 and Galaxy Tab S8 series of devices have reached a record high. Due to this, our retailers are having difficulty keeping up with orders. We are currently awaiting another shipment of devices from our manufacturers.

Your feedback is valuable to us. Our customer service team is working hard to ensure that every order is fulfilled as quickly as possible. All pre-order gifts and promotional items are guaranteed and will be delivered along with the devices as soon as inventory is made available.

If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

We truly thank you for your patience, and apologize for any inconvenience this delay may have caused. We understand that you're excited to receive our latest Samsung Galaxy devices. We greatly value your support, and we will continue to monitor and update you on the situation as we learn more.

Sincerely,
The Samsung Members Team

[Vic20]

Yeah. Their point of sale system needs major overhaul (much like everything else they have on the sales end). Shouldn't take 2 days to approve an order. The moment it's placed, it's either confirmed or not. And what do they need to approve? They're also not transparent on why... What convoluted system is in place to need this redundancy of approval after confirmation status? How unreliable is this system if you have also have to approve it? It's just mind boggling...

[iFlYSoLo]

That’s my biggest beef. It’s unheard of anywhere and neither is there a cancel option which even freakin google does!!!

[Samsung_Ben]

Hi @Vic20, thank you for candidly sharing your thoughts with us. Your experience will be heard, and taken as feedback for pre-ordering processes in the future.

While we cannot guarantee instant improvements in the delays, we are working hard to ensure that the customer service team is reponding to our customers in a timely manner, despite the spike in requests.

If you have any other additional concerns or questions, please do not hesitate to reach out to me via DMs. I would be more than happy to try to help!

[Aminoooo]

This is not rocket science. Many many companies deal with this on a daily basis much better than Samsung. Maybe your company should reach out to Apple or Google or their Consultants so that you can grasp our good company treats their customers.

[iFlYSoLo]

Just reach out to me! I could teach you a thing or two without charging your cc!!

[Rah_25]

The people that preorder are already excited to buy the phone, hence they pre order. I guess samsung knows that, so they prioritized sending out s22 ultras to stores and other places, out for promotional events. There is no Delay! Samsung isnt dumb to start production late. They just distributed their phones to those people, companies etc that would get new customers.
This is exactly how they planned it to go.

[RedDogRabbit]

If Samsung had handled the Pre-order process differently, then maybe Samsung wouldn't be receiving some of the very justified backlash from consumers. 

Samsung could / should have stated, that due to chip / component shortages, due in part to the Covid-19 Pandemic, or whatever else, that shipping / delivery dates could not be guaranteed, and as a result, purchases will not be processed until the device is actually available to be shipped.

This is NOT the first time that "extraordinary demand", or some such explanation was given to consumers. 

There's an expression, "once bitten, twice shy". How many times is Samsung going to take the risk of alienating it's Canadian consumers? 

It's not just the current pre-order fiasco for devices, but similar issues have been present with promotional items for some time.

Samsung must surely be well aware of what the current numbers of available units are at any given time, right?

Instead of continuing to accept people's money, put a hold on new orders until the supply has been replenished.

Samsung wants to have everything in their favour, always.

When a device is out of warranty, by even a short period of time, Samsung denies the claim, but does nothing to honour it's commitments to delivery dates.

Samsung's failure, to keep people who purchased the device on pre-order, informed of the current status of the order is unacceptable & amateurish.

Usually I just feel sympathy for Samsung's Moderators when they are placed in the middle of Samsung's failures.

@Samsung_Ben would appear to be a "manager" of some sort, and you should be held to a higher standard.

Canadians usually have to settle for the scraps, compared with the US & other larger markets, but we also don't get the same discounts or trade in values..

If it wouldn't be for the hardware, I'd have left Samsung long ago. 

[3TimeSurvivor]

@RedDogRabbit,

Kudos for what you
conveyed. . . 👊🏻

[Samsung_Ben]

Hello @RedDogRabbit,

Thank you for sharing your insights. Your feedback is invaluable to us, and we will escalate your feedback to improve customer experiences in Canada.

If there is anything in addition you would like to share, feel free to reach out to me! I would be happy to help in any way I can.

[RedDogRabbit]

There's obviously some significant issues with Samsung's ordering process, but did it not occur to anyone, that Samsung should not be processing payments, for devices that won't ship for a month or more??