Original topic:

Samsung watch won't add RBC debit card

(Topic created on: 01-12-2024 09:12 AM)
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DaveAndChelsea
Beginner Level 2
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Samsung Pay
When I'm on samsung wallet/Pay I've already added my debit card- Royal Bank of Canada (RBC) that is registered and supported by samsung wallet/pay. Both phone and watch are registered devices with samsung pay. I go to my watch and try to add my debit card. Then it says go back to phone and add card. I go to the phone to add card to my watch and it shows me there's no card to add. And the process starts all over again, eventhough my phone shows me the card is there. Ive tried force stop and uninstalled the apps and reset my watch, re installed all apps etc and still wind up back to the same original problem. Samsung Toll Free Service, My Bank and Online Support don't know how to figure this problem out for me. At least I can use tap on my phone, but not with my watch, which is really strange. Maybe I'll try Google Pay/wallet instead. The iPhone platform was a lot more implied compared to this platform. Just saying!
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9 Comments
Bouncyknight
Active Level 6
Samsung Pay
It's not available for Galaxy watches
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Helenna
Moderator
Moderator
Options
Samsung Pay

Hi, I request you to please submit request at Samsung members app.

Please follow the below steps.

1 Launch Samsung Members app.

2 Tap on Support and Scroll down the screen and select Error Reports.

3 Choose a category below.

4 Make Sure That Send System Log Data is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Details.

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Deeezzyyy
Expert Level 1
Samsung Pay
For some weird reason, samsung wallet doesn't support debit cards on the watch.

I'm in the same boat and I'm with TD. Added my debit card no problem on my phone but it doesn't want to show up to add on my watch.

So I switched to Google wallet and it works perfectly.
DaveAndChelsea
Beginner Level 2
Samsung Pay
I'll check it out 👍 THX
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Samsung Pay
I don't understand the logic as well. Since 1st Galaxy Watch til my Watch 5 Pro, no debit card support on warch.
Deeezzyyy
Expert Level 1
Samsung Pay
Yup... it's weird... it can be added on phone, no reason why not on watch too.

But meh... Samsung 🤷‍♂️
Kaler
Active Level 5
Samsung Pay
RBChas 2 debit cards virtual visa and client card. Client card is supported by Sansung wallet, virtual Visa is not.
ThePope
Beginner Level 3
Samsung Pay
but most client cards do have a virtual visa attached to them! if you press your account, there may be an option to "Pay with visa debit" enter those credentials and it should work on your phone at least ! not the watch and Google is no better with RBC
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Kaler
Active Level 5
Samsung Pay
Client card works with all the wallets, virtual visa is only for online pay
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