05-20-2023 09:24 AM in
Hello, I backed up the Secure folder to my PC through Smart Switch. The folder transferred successfully but I cannot open the files. I get a file not supported message. If I can't backup this folder I will be deleting it as that's useless.
05-20-2023 11:19 AM in
If you're trying to open the backup of the Secure Folder on your computer, you won't be able to, as it is encrypted.
You would need to open it on your phone, because it was encrypted on your phone.
You should have the option to backup using Smart Switch, and turn OFF encryption.
05-20-2023 04:34 PM in
Thank you for the reply. I'm moving everything out of the folder and deleting it. It's too frustrating to use like pretty much everything Samsung now.
