About 15 days ago, my s8+ touch-screen stop working as it was, but the S-pen still works. Now if I leave the tablet on, just screen off, for a a day without restarting it, the touch screen stop working. If I do restart it, everything works as it should, but it is something anoying having to restart the device so often.
I can schedule a restart to avoid the problem, however, there are times I need to keep it on to keep my sessions active. Something I used to do without problems.
Hi, I request you to please perform the below steps once and check.
If your phone is misbehaving, it is possible that a third-party app is causing the issue. To figure out which app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone will not run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem.
To enter Safe Mode, please perform the following:
First, completely power off the phone.
Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.
If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.
Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.
To exit Safe Mode, simply restart your phone and it will reboot normally. Important: When you exit Safe Mode, some of your customization options (wallpapers, themes, etc.) may be reset to default.
same thing happened here. I got this problem from last update. I realized that connecting the Samsung Tablet to Samsung keyboard is the key that trigger this bug. It's a little bit funny how samsung's own keyboard is not very compatible with it's own tablet...
It happens randomly, but basically after attaching the samsung keyboard, the touch screen will sometimes stop working. S-pen and keyboard still works, but it will be stuck in that state even after the keyboard is removed. No way to stop this problem unless you restart it, which, makes me have to restart it twice per hour.
I think this bug might have happened when the system decided to "switch" the input method, when the keyboard input is added, it sometimes "forgot" that it still have the touch screen input.
Note: If any developer saw this, feel free to contact me with email for improvements.
