Original topic:

Tab s8 ultra delayed twice

(Topic created on: 02-25-2022 11:21 AM)
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Looney76
Beginner Level 2
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Tablets

I pre-ordered my samsung galaxy tab s8 ultra 512gb storage 16gb Ram for £1249 on the 12th of Feb. It was meant to be shipped to me today but has been delayed twice once saying it will be with me by the 10th of march and the 2nd time saying it will be with me by the 11th of march.

I have no confidence in getting my tablet any time soon. 11th march will come and go and I will not have my tablet. 

The excuse for delay is out of stock. Excuse me? your website has not once said out of stock in fact your website still showing you have all models of the tab s8 in stock?still in stock.jpg

Not only do you not include a charger with the tablet (your excuse for that being better for the planet, Which is BS because extra packaging is now need for the charger I have to buy from amazon to be able to charge my tablet if it ever gets here) you cant even deliver it on time.

It took 5 phone calls to customer services to get the reason why my order was delayed 3 of the calls the person on the phone couldn't understand me what great customer service that is.

You go on YouTube and see all these youtubers with their tab s8 ultra's they were given for free to review they didn't seem to have any problem getting a tablet no delayed orders etc yet us paying customers get our orders delayed. Do you not value us people that actually pay for your goods?

What do we get from samsung in response an apology for any inconvenience caused. Absolute joke.

Instead of apologising how about you deliver what we have paid for and include the free keyboard book cover you offer for free in the delivery so we don't have to go through the process of claiming it if our tablet ever arrives. Because I don't trust you not to mess up getting our free keyboard book covers to us if we ever get to claim them.  Or how about including a charger in the box as way of making up for the inconvenience you have caused us.

Your lucky I want the tablet very close to cancelling order. 

6 Comments
MarieLuTy
Beginner Level 2
Tablets
Agreed!
Tablets

@Looney76 -  You are in Samsung Members Canada. Please post your concern in Samsung Members UK forum instead. Thank you.

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Echo1
Expert Level 4
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This just goes to prove that the issue isn't just in Canada but other countries as well.
Samsung really needs to invest in their customer service department instead of the marketing department, after all you can't sell what you don't have!!
vetman
Active Level 6
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Sumsung delivery date is 3 months after the date you expect.
Reynaud
Moderator
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Hi, from the picture you shared we see that you ordered on Samsung.com/uk So we suggest you to contact Samsung UK support.

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KennK
Beginner Level 2
Tablets

PO-ed the Samsung S8 Tab (11'') version in my country, Malaysia around 21st Feb 2022. Also facing this "Limited Stock" BS after putting PO deposit which is freaking disappointing. Why not put an estimated date based on batches just like Apple's IPhone 13 launches? Live chat and CS-Service is trash by giving generic answers. This tablet definitely my first and my last product so ABCDE-F YOU SAMSUNG!

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