Original topic:

The importance of marking solutions!

(Topic created on: 12-17-2019 12:07 PM)
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Community Guidelines

Hi Samsung Members,

 

This post is aimed towards everyone! I'll translate it too, but I'm not too sure if it will translate properly(if anyone wants to clear things up, I can try my best to respond). I think its important as a community that we tackle and help solve problems with one another. Everyones doing such a great job at contributing and providing conversation(great job!). One thing that we can do is mark certain comments as solutions. What this does is create a flag that helps future users with similar problems to easily locate solutions. 

If you ask a question or post about an issue on the community, and if another user posts helpful information/a solution that works, it would help to mark it as a solution.

There is an Accept as solution button by each comment, which allows you to easily flag/mark the comment. 

It also helps us identify potential unanswered questions as well - it helps the Members Community search and find issues that arent addressed!

 

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Ce message s'adresse à tout le monde! Je vais le traduire aussi, mais je ne sais pas trop s'il se traduira correctement (si quelqu'un veut clarifier les choses, je peux faire de mon mieux pour répondre) Je pense que c'est important en tant que communauté que nous abordons et aidons à résoudre les problèmes avec une autre. Tout le monde fait un excellent travail pour contribuer et fournir une conversation (excellent travail!). Une chose que nous pouvons faire est de marquer certains commentaires comme des solutions. Cela crée un indicateur qui aide les futurs utilisateurs ayant des problèmes similaires à trouver facilement des solutions.

 

Si vous posez une question ou publiez un problème sur la communauté, et si un autre utilisateur publie des informations utiles / une solution qui fonctionne, il serait utile de le marquer comme une solution.

 

Il y a un bouton Accepter comme solution par chaque commentaire, ce qui vous permet de marquer  facilement le commentaire.

 

Cela nous aide également à identifier les questions potentielles sans réponse - cela aide la communauté des membres à rechercher et à trouver les problèmes qui ne sont pas résolus!

 

Cheers and happy troubleshooting everyone!
Jeremy:]

16 REPLIES 16
mytech
Expert Level 3
Community Guidelines
Actually @Jeremy when you click the community button in the app it should have a hardware and software section, with known solutions stickied to the top, do that I'll be happy.
Give moderation right to some others that can move posts around and/or delete them would make this place so much more, more awesome!
Ps I love you shouty outy posties @Jeremy


https://r1.community.samsung.com/t5/Others/Hot-Topic-December-12th-2019/td-p/3035188


https://r1.community.samsung.com/t5/Others/Hot-Topic-December-5th-2019/td-p/2952948
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Hey @mytech! Maybe like a small FAQ subsection at the top? Hrmmmm interesting! I can certainly see how that would be helpful. 

Cheers,

Jeremy

mytech
Expert Level 3
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You smart yo! Get er done!! I Love the brains around these parts of town😁🤪🤙👍
Giddie up
CHMultimedia
Expert Level 5
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Isn't that what Community Guidelines is for? I think a reorganization is in order haha
Cassidy
Expert Level 5
Community Guidelines
Now than Landscape mode is back, we should see something like what's available on the Samsung European website . It is easier to click on Accept as solution than what we got now .
CHMultimedia je devais avoir une prémonition que Samsung's Member reviendrait en mode Paysage pour avoir préparé cette photo HIER :)
oooOmitoOooo
Expert Level 1
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ticket numbers.
0 Likes
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love this post and then when other members search, they will see posts that have "acceptable solution" and hopefully that reduces the number of duplicate posts...