Bixby open My Bixby problem

[Tallman]

After recent Bixby update, when I tried to say "Hi Bixby, open My Bixby", Bixby replied "Got it, cancelled". My Bixby page not open any more. Am I the only one has this problem? Just checking with other members…Thanks!

[mumbles1]

same here "cancelled"

[zia]

Yes that has been a problem for me too

[yashwanthan]

Just tried. Same problem here

[SnowCat19]

wow...I just tried it, but I said "Open my Bixby" without saying hi bixby first and I got the same reply "Got it, cancelled"

what did it cancel? This issue needs to be resolved.

[300kc]

mine seems to work fine

[Tallman]

Have you updated your Bixby to newest version? Mine doesn't work after recent updates.

[300kc]

yes mine is fully updated... it wasn't working right after the update so i cleared the cache and it started working after that

[Tallman]

Hi 300kc, which cache you cleared?

[Moderator_]

Hey @Tallman, to help us troubleshoot, could you please submit a device error log when this happens again? From the Samsung Members application, tap the “Feedback” icon. Tap the Pen icon and then submit an “Error report”. Thanks!

- Nick