face unlock issue

[Ramfar]

My phone note 20 ultra didn't unlock the phone every morning using face unlock it always unlock using pin code and after I unlock the phone the face unlock working fine although I disable restart the phone at night. Can you please solve this issue for me. Thanks 

[Tallman]

If you woke up and need to use pin to unlock, definitely your phone has restarted. Maybe check if you have other apps that restart your phone.

[Ramfar]

Thank you

[Ray1]

This can also happen after charging your phone  which you likely are doing during the night

[Ramfar]

Thank you

[Halston]

Hi Ramfar,
Please verify your phone in safe mode for 24 hours to check if the other apps that restart the phone as mentioned by Tallman.

Safe mode to check if added apps are causing problems. This mode loads only basic system software and allows you to disable third-party apps.
1. After turning off the phone, turn it on.
2. After the Samsung logo starts up, press and hold the volume down button.
3. When the Home screen appears, Safe Mode is displayed in the lower left corner of the screen.

How to turn off safe mode.
1. Press and hold the power button.
2. Tap Restart

[Ramfar]

Thank you

[Halston]

Hey Ramfar,

Have your verified your phone in Safe mode? If yes, please share the results.

[Deeezzyyy]

it's an extra layer of security for your phone. no way to turn it off. but no, it doesn't mean your phone restarted.

[Ramfar]

Thank you