Original topic:

face unlock issue

(Topic created on: 09-30-2020 05:05 PM)
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Ramfar
Active Level 1
Options
Galaxy Note
My phone note 20 ultra didn't unlock the phone every morning using face unlock it always unlock using pin code and after I unlock the phone the face unlock working fine although I disable restart the phone at night. Can you please solve this issue for me. Thanks 
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12 Comments
Galaxy Note
If you woke up and need to use pin to unlock, definitely your phone has restarted. Maybe check if you have other apps that restart your phone.
Ramfar
Active Level 1
Galaxy Note
Thank you
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Ray1
Expert Level 3
Galaxy Note

This can also happen after charging your phone  which you likely are doing during the night

Ramfar
Active Level 1
Galaxy Note
Thank you
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Halston
Moderator
Moderator
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Galaxy Note

Hi Ramfar,
Please verify your phone in safe mode for 24 hours to check if the other apps that restart the phone as mentioned by Tallman.

Safe mode to check if added apps are causing problems. This mode loads only basic system software and allows you to disable third-party apps.
1. After turning off the phone, turn it on.
2. After the Samsung logo starts up, press and hold the volume down button.
3. When the Home screen appears, Safe Mode is displayed in the lower left corner of the screen.

How to turn off safe mode.
1. Press and hold the power button.
2. Tap Restart

Ramfar
Active Level 1
Galaxy Note
Thank you
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Halston
Moderator
Moderator
Options
Galaxy Note

Hey Ramfar,

Have your verified your phone in Safe mode? If yes, please share the results.

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Deeezzyyy
Expert Level 1
Galaxy Note
it's an extra layer of security for your phone. no way to turn it off. but no, it doesn't mean your phone restarted.
Ramfar
Active Level 1
Galaxy Note
Thank you