Update problem

[James2012]

 

[Helenna]

Hi James2012,

This error message indicates a software issue, such as an incomplete update or a corrupted system file. Here are a few steps you can try before visiting a service center:

Restart your phone: Simply restart your phone and check if the issue persists.

Please check for the Software update: Go to Settings > Software update > Download and install to see if there's an update available. 

If your'e still facing the problem, you can try Booting into Recovery by Wiping Cache partition. If you wipe your cache partition, it removes any temporary files that may be causing issues with your device, all of your personal files and/or settings will not be affected when you wipe cache partition.

1. Hold the Power button and Volume Down to open the power options where choose the Power off.

2. When the screen goes dark press the Volume Up and Power keys together.

3. Let go of all held buttons when you see the Recovery mode on the screen.

4. Then you should select Wipe cache partition. Use Volume Up to navigate and the Power button to accept it.

5. Choose Yes and press the Power key to confirm that operation.

6. After that select Reboot system now with the Power key.

If nothing works, then please perform back up and factory data reset on your device and check if it fixes the issue.

https://www.samsung.com/ca/support/mobile-devices/perform-a-factory-data-reset-on-your-galaxy-phone/...

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

If these steps don't resolve the issue, visiting a Samsung Authorized Service Center is your best option.

To know the nearest Samsung authorized service center, please visit the link given below.

https://www.samsung.com/ca/support/service-center/

Thank you.

[RedDogRabbit]

That is not a Canadian, or even North American device. 

That is the International Exynos variant firmware, which is not supported in Canada, or North America.