Resolved! Solved

Original topic:

Annoying pop up

(Topic created on: 09-02-2021 08:40 AM)
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Nelson997
Beginner Level 3
Options
Galaxy S

image

This pop up keeps comming up all the time. How do I turn it off?
16 Comments
BadSquishy
Active Level 3
Galaxy S
This is the advanced text messaging or rich communication service. Think iMessage but for Android devices.

You can click agree, and then wait for it to enable. Once enabled click the three dots at the top of messages and you can turn chat back off if you don't want to use it.
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Hbm1029
Active Level 1
Galaxy S
I have same problem since one week. It does not matter whether I click agree or use without chat featurevoption. It keep on popping up every minute or two on top of anybother app or any time I turn on my phone. Any other suggestions?
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RedDogRabbit
Expert Level 5
Galaxy S

Try this, Go to settings > Apps search for Google Messages & Uninstall ALL updates to Google Messages & Reboot. You should then update it & Click on "Agree" if you want to use Chat features aka RCS 

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Hbm1029
Active Level 1
Galaxy S
I have tried to do this, however when I click on the messenger app in settings, there are no options that allows me to unistall updates.
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Georgine
Moderator
Moderator
Options
Galaxy S

Hi, If you still get the pop-up even after enabling it, I suggest you to contact your carrier as RCS is a carrier-based feature. Please check if there is an issue at their end and write back to us if the issue still persists.

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Hbm1029
Active Level 1
Galaxy S
Ok
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trintn
Active Level 2
Galaxy S
Hi,

I have been dealing with this for a week and it interrupts me every 5 minutes. After multiple msgs to them, they finally told me to perform a factory reset. EXTREMELY inconvenient. Screenshot_20210902-154425_Samsung Members.jpg
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RedDogRabbit
Expert Level 5
Galaxy S

Yeah you should be able to Uninstall all updates to Google Messages & then Reboot. You'll be put to update Google Messages & then you should be able to click on "agree" if that's what you want to do. 

I don't know why everyone from Samsung thinks that you need to remove your accounts before you factory reset your phone?? You DEFINITELY don't need to, because the factory reset will do that anyway. You just need to know your password / pin etc when the phone boots up after the factory reset & you'll have to add your Google & Samsung accounts anyway.

I swear that they all work from the same flip chart 🙄

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trintn
Active Level 2
Galaxy S
Yeah i did all of the rebooting, force stop, disable, uninstall whatever i could. The same thing keeps happening.
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