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10-01-2024 01:23 AM in
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10-01-2024 05:12 AM (Last edited 10-01-2024 05:12 AM ) in
Galaxy SHi user10972,
We understand your frustration and how disappointing that must be for you when a software update affects something as personal as the music listening experience.
Please try resetting the equalizer and sound settings back to default and then readjust them to see if that helps.
You mentioned trying developer settings, but ensure that nothing related to sound processing, such as Audio Codec settings or Bluetooth audio codecs, was affected by the update. Sometimes reverting to different audio codecs can change the sound profile back to what you preferred.
We recommend you to send us an error report using Samsung members application, so that our experts will address this issue and hopefully it will be fixed in future patches if enough users report them.
Open the Samsung Members app, and then tap the + key at the bottom right > Tap Error reports > A message will populate for you to choose Always to send the system log data or Just this time. We recommend being connected to Wi-Fi network depending on your mobile network plan > You will be able to choose from Category on what issue your device might be experiencing among the list > Please enter issue details or attach a video or screenshot to make easier to understand. Then press Send icons to complete report.
. Thank you.
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10-01-2024 01:23 PM in
Galaxy SPlease, please, please. This has made me really frustrated since the latest update. I've known a lot of users out there who are having the exact issue. I've been satisfied with my Samsung Galaxy S23 Ultra since I bought it but now this issue is really ruining my overall experience. Really disappointed. I've reported this to Samsung twice so I highly hope that this issue will be solved soon.
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10-01-2024 01:18 PM in
Galaxy SSame here. It's really frustrating. The sound from my phone now is like coming from the radio: tinny, muddy, less bass and clarity. I've tried every setup in the equalizer, turning Dolby Atmos on and off... everything but none worked. This issue applies to either phone-speakers or Bluetooth. I've seen a decent amount of users experiencing the same issue here so seems like it's really a software bug. I already reported it using Samsung Member App. Hopefully they'll fix this soon.
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10-03-2024 10:06 PM in
Galaxy SFully agree with you on this issue. It's an absolute fail!! Just had a chat with a person from. Samsung who said they will try to get it resolved on the next update. I hope it's true. I'm so happy you wrote this. This is the first thing I saw when I searched for an answer! I hope lots of others ses your post and we get can all get back to good sounding music again 🙌
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10-03-2024 10:07 PM in
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10-05-2024 04:53 PM in
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10-22-2024 04:33 AM in
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11-25-2024 05:14 PM in
Galaxy SI have the exact same problem. Unless I connect pandora via bluetooth, the sound is unacceptable. Subwoofers never hit. Connected via bluetooth will deliver the sound I want but I am not able to use Google maps or Waze. This "update" is garbage.