Original topic:

connectivity issues after the update

(Topic created on: 05-13-2020 04:11 PM)
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Melisa1988
Beginner Level 4
Options
Galaxy S
Ever since the latest update, my phone keeps kicking me off of my wifi and network. Every other day I keep needing to reset my network setting. Anyone else experiencing this and does anyone happen to know a fix for this? 
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6 Comments
Kinsley
Moderator
Moderator
Options
Galaxy S
Sorry to know about that, Please try to wipe the cache partition of your device and check if it works and get back to us with the result.
Follow the below steps:
Turn off the device >> Press and hold the Volume Up key and the Bixby / Power key >> Once the Android Recovery screen comes up, release the buttons >> Use the Volume Down button until you are highlighting "Wipe cache partition" >> Press the Power button to select "Wipe cache partition" >> Use Volume Down to highlight Yes >> Press the Power button to confirm the action to clear the cache >> Wait for few second as the system wipes the cache >> Press the Power button again to reboot the device.
 
Melisa1988
Beginner Level 4
Galaxy S
Hi @Kinsley, I tried exactly this and today I'm running into the same problem again. it happens after a full night of charge. I wake up to take my opine off the charge and I'm not connected to either wifi nor my network. Prior to trying what you suggested above I had rebooted my router as well. I had also reset my phone. Again, this all started after the latest update. And another issue of mine since the update it the autocorrect. Not sure anymore what I can do but its pretty annoying and disappointing.
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Cassidy
Expert Level 5
Galaxy S

If never you want to find How To again , you can download or put this in your favorite in your browser

We are working hard for you 🌞

https://r1.community.samsung.com/t5/Others/Wipe-cache-partition-for-all-devices-EN-FR/m-p/3156063#M1...

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mytech
Expert Level 3
Galaxy S
After an update its likely what
@Kinsley and @Cassidy says, wipe the cache. It's actually riddled through this forum how most would agree a backup with smartswitch and factory reset is best before a major update, but short of that, the wipe partition can help after the fact.
I would add...
in case it's a coincidence, restart your router /modem, they do flip after awhile 🤷 at least mine I need to restart every other month and get new ones every other year, again it's probably a wipe cache thingy but it's still a good thing to do 🤷
MrsPeezy
Beginner Level 2
Galaxy S
I did a factory reset and it did nothing. I have no wifi whatsoever
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Vic20
Active Level 10
Galaxy S
Check and see if Wi-Fi power saving mode is enabled in advanced settings. Try disabling that and see.

If you are using router connected to modem. Try power cycle down and up. Turn off router first than the modem. When powering up, turn on modem first and wait for it to fully connect to isp. Then turn on router and check.