Galaxy S21+ internet issue

[lisseth25]

Hi, 

I have the Galaxy S21+ and for some reason it just keeps opening random pages. I was told it might be the Samsung internet, I already deactivated it but it keeps happening. Sometimes I may be using my camera and random web page opens up. Does anyone have a solution or has this happen before? Any help would be really appreciated. Thanks 

[Nylah]

Hi, we would like to suggest you to perform Clear Cache.

Open Settings >> Apps >> Camera > Storage >> Clear Cache.

And open Camera >> Settings >> reset settings>>reset.

Kindly write back to us, if you need any further information.

[lisseth25]

Hi, this didn't help. The issue is no the camera is the phone itself opening random websites. Any other solution? Thanks

[Tallman]

Try install Nice Catch.
Enable it and enable all history to see if the app catch anything.

https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.app.goodcatch

[RichMan1]

We got a mystery on our hands, Watson! If you cleared cache and data of Samsung Internet, can you look which websites(URL) it automatically opens??
If they are completely random, ad websites, it's due to some bad app that's causing this. But you gotta look what websites they are opening.

[lisseth25]

I think now it worked thanks

[RichMan1]

Glad it worked! Til the next mystery dear Watson!

[Helenna]

Hi lisseth25, that's good to see that your issue has been resolved.

Please contact us back if you need any further information.

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