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Original topic:

How can i cancel my pre order?

(Topic created on: 01-17-2021 06:24 PM)
Avae
Active Level 1
Options
Galaxy S

Hi, it's the first time i place a preorder on samsung website and i'm lost! I want to cancel my pre order but i don't see any cancel button or any option for that... is it normal ? How can i cancel easily ?

Thank you for your help!

1 Solution


Accepted Solutions
Solution
Halston
Moderator
Moderator
Options
Galaxy S

Hi Avae,

Welcome to the Samsung Members Community Canada.

As mentioned by Note20UltraFan, please reach out to live chat support by using the link below and select the type of Services as Online Shopping/Orders, they will help you further.

Here is the link for live chat support:  www.samsung.com/ca/livechat

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6 Comments
Galaxy S
Did you pay and submit your order already?
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Avae
Active Level 1
Galaxy S

Well, i used my credit card to pre order, they take the money and my order status is : Processing. I don't really know what's going on with my order. All of this is new for me. 

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Ray1
Expert Level 1
Galaxy S

If I remember right your order will say processing until it is either accepted or rejected within a day or so and I think then you get the possibility of cancelling if you want

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PigFarmer
Active Level 10
Galaxy S
Call Samsung customer service, they are very helpful. I placed an online order for Galaxy Buds Live by mistake and I called. They canceled instantly and was very nice about it.
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Solution
Halston
Moderator
Moderator
Options
Galaxy S

Hi Avae,

Welcome to the Samsung Members Community Canada.

As mentioned by Note20UltraFan, please reach out to live chat support by using the link below and select the type of Services as Online Shopping/Orders, they will help you further.

Here is the link for live chat support:  www.samsung.com/ca/livechat

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Avae
Active Level 1
Galaxy S

Thank you for your help! My order just got cancelled by samsung without any reason, but since it was what i wanted my problem is now solved lol

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