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09-26-2021 08:23 AM (Last edited 09-26-2021 08:24 AM ) in
Galaxy S- Mark as New
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09-26-2021 08:58 AM in
Galaxy SCan you post a screen shot of: Software Information?
Settings > About Phone & Software Information.
Where are you trying to download from, the Play Store or Galaxy Store & are you using a VPN?
Location is set to?
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09-26-2021 02:21 PM in
Galaxy SHi, Welcome to the Samsung Members Community Canada. To change the country of your Samsung Account, first, delete your Samsung Account, then set up a new Samsung Account. You will also need to remove the old Samsung Account from your device, then set up the new Samsung Account on your device.
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09-26-2021 07:46 PM in
Galaxy S- Mark as New
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09-27-2021 07:38 AM in
Galaxy SDo you know if you contacted Samsung Canada or Samsung US?
It seems that it would be strange for Samsung Canada to set up a US account.
In Settings > About Phone > Software Information & immediately after the model number, what is the letter?
Or just post a screen shot of what you have on your device.