Ordered my S22+ in early April 2022 with the estimated date of 3rd May, 2022 which came and went with zero updates. I reached out to Samsung customer support multiple times and they just keep pushing back the estimated date from 1 day to 2 days, then a week, then 2 weeks then the end of May giving me conflicting information/ reasons every time which makes me think they're just making it up to close chat ASAP. The responses I've gotten so far have been vague and generic enough to make me think they're just copy-pasting them from some internal template. Sometimes it's manufacturing delays, sometimes it's ready and being sent out, one guy told me it's in my country and will be shipped out through FedEx while this other person just straight up abandoned the chat after I asked him to clarify on his generic response and the list goes on and on. I just can't believe anything the online customer support tells me anymore.
I'm so fed up of spending 20-30 mins in chat every couple of days waiting for this phone with no support and limited options as to what I CAN do, the phone option is disabled caused of some technical issues so I was wondering if there's anything else I can do to get this matter escalated?
I've heard good things about how Samsung has really improved over the years so when my current phone (a Oneplus) started showing its age I thought I should switch over but my initial experience has been horrible and makes me wonder if this phone is even worth all this trouble?
TL;DR close to 2 months of shipping delays, no updates, their customer support is lying and does not care, telephone support is not working, help me!
