Still nothing

[Echo1]

Here we are day 9 and as the title indicates still nothing from Samsung reference my issue. Its a great pity that a moderator or manager could step in with some assistance.

As previously mention in my post "The saga continues" I was charged on my credit card for the trade in value of my old phone against my new device S22U. I had repeatedly tried to get a shipping label sent to me with no success and now here we are 6 months later and Samsung decides to charge my card with no "Prior" warning.

 Call customer support and was told my case would be escalated to the right department and I would be contacted within 24-48hrs.... Yes you guessed it!!!! 9 days later and true to Samsung track record NO contact via email.

 It's getting close to the end of the month where most people will be getting their statements in and I shouldn't have to pay this charge while Samsung fixes things.

[RedDogRabbit]

No words... 

Samsung's Customer "Service & 👆 Support" 

[oooOmitoOooo]

https://youtu.be/UrIiLvg58SY

[Ray1]

Perfect👍🤣

[Axton]

Hi, we sincerely apologize for the inconvenience caused to you.
As it is about trade in check delay you need to contact our Online shopping team along with the order numbers by the given link.
https://www.samsung.com/ca/support/contact/#onlinesupport
Or
Please check the direct message by following the below instructions and reply to us with the requested information.
Log in to the web version of Samsung Members community Canada
(Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community )
and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
OR
Viewing your Direct messages Inbox from your device.
1. On the Members app go to the Community tab.
2. Click on your profile picture and username
3. Click on Direct message

[Echo1]

I am not being rude but if you were to take the time to actually read my post then you'd come to the conclusion all on your own that I've actually already done your 1st suggestion.

As for your 2nd part of your post I've replied to your DM as I also did with Helenna.

[iFlYSoLo]

Can you dispute the charge as unauthorized?

[Echo1]

Unfortunately no.....

[iFlYSoLo]

Now that just **bleep**. And your device is gone too...wow. I think it's time to write a public letter. Is there anyone here who knows where to go to? @Tallman ?
@Snowcat ?

Any other ambassadors with connections?

[RedDogRabbit]

If you have been following any of @Echo1's posts regarding this unmitigated fiasco, you should probably just delete your post, as it only serves to highlight the disconnect between Samsung's different layers of operation & the customer, even the utter unawareness between Samsung's Moderators & their communication with the customer. 

https://r1.community.samsung.com/t5/galaxy-s/day-7-still-nothing-from-samsung/td-p/18428045

https://r1.community.samsung.com/t5/galaxy-s/another-day-another-post/td-p/18409007

https://r1.community.samsung.com/t5/galaxy-s/update-on-the-saga-continues/td-p/18386970

https://r1.community.samsung.com/t5/galaxy-s/the-saga-continues/td-p/18311227