As previously mention in my post "The saga continues" I was charged on my credit card for the trade in value of my old phone against my new device S22U. I had repeatedly tried to get a shipping label sent to me with no success and now here we are 6 months later and Samsung decides to charge my card with no "Prior" warning.
Call customer support and was told my case would be escalated to the right department and I would be contacted within 24-48hrs.... Yes you guessed it!!!! 2 Week's later and true to Samsung track record NO contact via email.
It's getting close to the end of the month where most people will be getting their statements in and I shouldn't have to pay this charge while Samsung fixes things.
As of today the ball is in Samsung's court...
Visa has a stop payment for the charges that Samsung placed on my credit card.and visa will issue a refund to my card.
I spoke again to customer service today to be told that it took 8 days after my initial complaint for it to be assigned to a person in the escalation department. Of course again I was told I should hear something in the magical 24-48 hrs. I also informed them that a stop payment has been issued against them.
So Samsung Canada and to the moderators on this site after months (6 to be exact) of REALLY really bad after service and a feeling of "We don't care" maybe ...... Just maybe you'll make an effort to contact me?
