Original topic:

Messaging app stopped working

(Topic created on: 08-25-2021 08:52 AM)
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S23ooltra
Active Level 3
Options
Galaxy S
I have tried force stop, clear cache and reboot. None worked. Using google messaging app for now. Sam message app won't load. S21 ultra
7 Comments
GG2
Expert Level 3
Galaxy S
Back up your messages if you need them, then clear your app data by long pressing on your Samsung messages app, click on the little "i" top right corner, storage, clear cache and data.
S23ooltra
Active Level 3
Galaxy S
Thank You. Still not loading.
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Valeriya
Moderator
Moderator
Options
Galaxy S

Hi, are you getting any errors while loading the Samsung Messages app? If yes, could you share the screenshot of the error?

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S23ooltra
Active Level 3
Galaxy S
No error. It just won't load the app when tapped on. It tries to open but closes immediately.
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Galaxy S
Here are some troubleshooting steps, you can try and see if it helps.

- Press power button, When you see Power Off red button, long press and hold. It will change to safe mode button

- Boot into safe mode and see if Samsung Message app still open then close?

*** If it doesn't that means some apps conflict Samsung Message app. Is not, try next suggestion.

Try Wipe Cache Partition
- Power off your phone
- Press and hold vol up and power key until you are in recovery mode
- use vol up and down to navigate
- select Wipe Cache Partotion
- press power key to confirm
- click yes
- click reboot system

Tryy open Samsung Message app again to see if problem exist.

If all above suggestions not working, I believe you need to do a full backup and factory reset the phone. Since Samsung Message apo is part of the Android system app. You cannot get rid of it. Could be the app software corrupted.
S23ooltra
Active Level 3
Galaxy S
Thank You. Safe mode and cache partition did not help. And I would hold onto doing factory reset as I did it recently because of multiple reboot issue. And it was quite painful process.
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S23ooltra
Active Level 3
Galaxy S
New update came in for the OS. Fixed the message app. Now camera app not working. Power + volume down fixed the issue. What is wrong with this phone? 😕
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