Resolved! Solved

Original topic:

No longer able to connect to my outgoing mail server

(Topic created on: 10-23-2022 10:24 AM)
179 Views
RDBIESH
Active Level 2
Options
Galaxy S
Used to work.  Suddenly stopped and I can't seem to fix it.  Error message I get is "could't verify account. server does not support authentication.  Try to reinstall address and get the same message.  Any help would be appreciated 
RDBIESH
Active Level 2
Galaxy S
Yes that's what I have as well.
0 Likes
RDBIESH
Active Level 2
Galaxy S
This is the error message I keep getting Screenshot_20221023-111444_Samsung Members.jpg
0 Likes
Galaxy S
Ok, there are 2 possibilities here.

1. Your password or username incorrect. I bet this chance is very low.

2. According from what you said. It suddenly not working. If you have not change any settings, then the problem is from Shawcable. You may need to call them to resolve your email account problem. I've experienced this before when Shaw email server was having problem.
0 Likes
RDBIESH
Active Level 2
Galaxy S
Contacted Shaw and they say it's my phone provider 🤷🏻 . Currently on the line with koodo
0 Likes
Galaxy S
Have you tried remove the account from phone, then add your account using POP or Exchange ActiveSync?

Also, maybe your phone need a reboot?
0 Likes
RDBIESH
Active Level 2
Galaxy S
No luck with reboot either. Since I can log into Shaw email on my desktop, Shaw says it's a third party app issue, so they can't help
0 Likes
Galaxy S
Ok, try the following:

Long press on your Email app -> Click "i" on top right -> Click Clear Cache and Data.

Then setup your Shaw account again.
0 Likes
RDBIESH
Active Level 2
Galaxy S
Finally got it to work by resetting my phone and reinstalling
Galaxy S
Good
0 Likes
RDBIESH
Active Level 2
Galaxy S
Haven't tried rebooting. Tried everything else
0 Likes