Resolved! Solved

Original topic:

Phone keeps refreshing

(Topic created on: 12-30-2021 03:15 PM)
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Members_xXAODGK
Active Level 1
Options
Galaxy S

My Galaxy S10 refreshes all the time. I do not use Bixby, I have tried turning background process limit to everything including none, I also went to background check and moved all to not allowed. When I have a video paused it will refresh and start it, when I'm typing and it refreshes it often wipes out what I had typed. I didn't notice this issue coinciding with an app install.  Help! It drives me crazy!

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16 REPLIES 16
RedDogRabbit
Expert Level 5
Galaxy S

What exactly do you mean by "refreshing", Rebooting?

Generally speaking, there's no reason for going into Developer Options, unless you are doing something specific. Making random changes isn't a good idea. 

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Galaxy S

Not rebooting. Just refreshing. The screen flickers and refreshes (I'm sorry, I really am trying to thinking a different word). When it does so. If I'm typing it wipes out what I wrote to a blank box. If I'm on tik tok with a paused video, the video restarts, if I'm on YouTube the screen flashes. If I'm online it's like I pulled it frown and refreshed it. I know I don't need to be in developer options, but after a month and a half of this bs, I'm at the end of my rope and tried whatever I could find to try (seeing if it was a specific app screwing it up). It's gone through a system upgrade and still doing it

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RedDogRabbit
Expert Level 5
Galaxy S

Well, if it's still happening in Safe Mode, & you can't figure out what's causing it.. if it was my device, I'd backup with Smart Switch & Factory Reset.. 

If you decide to do this, test after the Factory Reset BUT BEFORE you restore anything.

Trying to rule out if there's a hardware issue that's causing this? 

Ray1
Expert Level 4
Galaxy S
I totally agree that if you can't isolate the problem in safe mode Factory Reset and try before restore is next step
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Solution
Ray1
Expert Level 4
Galaxy S

I am not seeing any problems like that on my S10

I am wondering if it might be caused by an app you have installed

You could try booting into safe mode and see if it still does this

Galaxy S

Thank you! Didn't know that was a thing. Put it in safe mode and aggressively deleted apps that were grayed out. Not sure which one it was, I suspect "Shop" that tracks shipments. Seems to be fixed. :) today is a good day:) thanks again!

Galaxy S

Spoke too soon. Just tried to send a FB message and it just did it to me again. 

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Ray1
Expert Level 4
Galaxy S
I still think it is caused by some app installed
Ray1
Expert Level 4
Galaxy S
Did you try typing a message while in safe mode to see if it happens
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