Both my S10+ and my wifes have recently started to play the Samsung Sound ringtone "over the horizon". It happens randomly, sometimes on both phones within a couple of minutes of each other.There is no incoming call or notification associated with the playing and it cannot be turned off, it repeats continually and can only be stopped by rebooting or turning off the phone. We have not installed any new apps. and the problem started at the same time with both phones. We've both had advice of system updates to 12UI. Can anyone help please?
The "IPL 2022" app was causing the problem for me... the Samsung over the horizon ringtone tone phenomenon started on my phone last week and goes on all night only to spend the whole evening to find out it was because of this poorly constructed app which does some backend uncatched ringing notification when a match is in progress.
Go into Samsung files, look for the folder where the tones are stored, delete this one. it is a sample tone anyways. Also could be under samsung music, i had it there.
Hi, thanks for the info. Can you explain how entering safe mode will allow me to identify which app. if any, is causing the problem. I've already used safe mode and all the third party apps are greyed out, how should I know which one is the cause of my problem. Regards.
Why dont you go into the media folder and delete over the horizon? it is a useless file anyways and a sample tone! Forget about safe mode and what not. Mod responses are scripted. Maybe @RedDogRabbit can help or @Echo1?
I'm not sure if this is the same Member who asked this, or a very similar question before, but I would have given the same suggestion, open Good Lock's Nice Catch & check the "ringer mode & call mode history" and see if there's any information there.
If they don't have Good Lock & Nice Catch installed, then they can get both from either the Galaxy Store or apk mirror.
What IS really odd is that it's happening on BOTH phones!
I'm also wondering if it could be related to something like Smartthings, that COULD explain why it's happening on both, or if they both have an A.I. Assistant like Alexa or Google Assistant set up for a reminder of some sort?
If it was happening on only one device, it seems more likely to be a device specific issue, but the fact that it's happening on both, leads me to some jointly shared ideas.
The notification seems to not show up anywhere. I have recorded traces, logs, bug reports, checked every notification history option there is and downloaded every notification log app I could find and it does not show up in any of these platforms. it happens every single day and has been going on for a year or two for me. I have been reading almost every Forum post about this issue and it seems to date back to 2014 but so far, I haven't found any solutions yet that have worked on my phone. I've even tried deleting the ringtone file all together and still doesn't seem to help.
