S10E issues

[carom36]

I have a Samsung 10E and when it last updated, I cannot send photos in a text message to other phones in my office. 

I can send photos through text message to all other contacts.

I i go into contacts in the text message icon, when I scroll down, there are blue dots beside the names of the conacts in my office.

Does anyone know of how to fix this?

[Tallman]

Hi carom36, after you send photo to other phones in your office, any error messages?

[carom36]

a ! and it says cancelled

[mytech]

Why this can't be done automatically is beyond me 🤦

"I have a Samsung 10E and when it last updated"

Give this a whirl...
@Cassidy
https://r1.community.samsung.com/t5/Others/Wipe-cache-partition-for-all-devices-EN-FR/td-p/3156063

[carom36]

I cannot click on my type of phone on the table of phones

[Kinsley]

Hi @carom36,

As you have mentioned that it's happening after the update. please try to wipe the cache partition of your device as mentioned by @mytech, and let us know if it fixes the issue.

Also, please share the screenshot or any error message showing when you try to send photos in a text message to other phones in your office. 

Thank you @Tallman, and @mytech.

[carom36]

this is the error message. it says cancelled

[Kinsley]

Hi @carom36,

Thanks for the reply. Have you wiped the cache partition of your device?

[carom36]

I clicked on the link to download and it showed me the list of phones to click on but doesn't let me click on one

[Kinsley]

@carom36,

You need to check for Samsung Galaxy S10e on the provided link. If the link provided is not working for you, please follow the below steps for wipe cache partition and get back to us with the result.

- Turn off the device.

- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.

- When the Android logo displays, release all three keys.

- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.

- Press the Volume down key several times to highlight wipe cache partition.

- Press the Power key to select.

- Press the Volume down key to highlight yes, them and press the Power key to select.

- When the wipe cache partition is complete, Reboot system now is highlighted.

- Press the Power key to restart the device.