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02-27-2021 10:20 AM in
Galaxy SSometimes my s21 Ultra's screen is unresponsive and I need to tap twice or even three times before it works. It mostly occurs when going back to the home screen from an app. Once at the home screen, when I swipe up to open app drawer or swipe to either side, nothing happens. I have to wait a second and tap again to get a response.
I have tried everything even down to a factory reset which seemed to fix the issue though only temporarily. It came back after a few hours. I only have a small handful of apps installed (Instagram, BBC, etc) and am using the stock launcher. I've looked though display settings, played with battery settings, refresh rate etc and I can't seem to find a fix.
Does anyone else have this issue or know what to do?
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02-27-2021 01:14 PM in
Galaxy SI did a factory reset yesterday. It fixed the problem but only temporarily.
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02-27-2021 02:27 PM (Last edited 02-27-2021 02:27 PM ) in
Galaxy SYes he has factory reset & tried safe mode, but issue persists.
He's also removed the Zagg screen protector.
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02-27-2021 01:19 PM in
Galaxy S- Mark as New
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05-14-2021 09:51 PM in
Galaxy S- Mark as New
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02-27-2021 01:21 PM (Last edited 02-27-2021 01:21 PM ) in
Galaxy SWhat happens when you disable Unlock function and restart the device 🤔
All my research are saying that this happens when unlocking the device... but nobody try to disable the unlock 🔑
If it doesn't work, I give up
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02-27-2021 01:25 PM in
Galaxy SNever has happened unlocking the device, only when going back to the home screen from an app. The home screen is unresponsive.
I'll contact Samsung and see what they can do, maybe a fix is in the works or they can replace it under warranty.
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02-27-2021 01:45 PM in
Galaxy SThis probably won't fix the issue, but see if clearing cache & data for One UI Home does anything?
This will likely reset your settings for it to default.
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02-27-2021 04:11 PM (Last edited 02-27-2021 04:25 PM ) in
Galaxy S-You've taken off all screen protectors
-you've turned on screen sensitivity setting
-you've wiped the cache partition
-you've factory reset
-you haven't installed any "odd" apps since factory reset
-you've done the interactive check on this Samsung Members app
And it's still not working?
I'm gonna assume...
if you did all that was mentioned then it's a hardware issue 🤷
Thank you
@keagan
@RedDogRabbit
@Cassidy
@GG2
For helping the community 🤙👍✌️
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02-27-2021 04:51 PM in
Galaxy SA+ on the summary. 👍
Keep it safe, wrapped in foil 😁
