Samsung deleting my posts when asked when Android 14 & UI6 update is coming

[Kirk_Godfrey]

Just went to check replies in post and looks like moderator deleted it. *** is wrong with you people at Samsung. I'm just asking a question and you can't handle it. Samsung Canada just ***, always there to disappoint.

[RedDogRabbit]

I remember asking them where they were located, and they the refused to answer, not even the province... saying something like, it's private?? 

Only Customer Service that has ever said that! 

It's currently 27° C in Austin Texas... and I am no where near Texas..

It's also currently 10°C in Seoul, South Korea 😉 

[Ray1]

The ones posting under Samsung Ben handle seem to be from Canada but pretty sure Moderators are not

[Day_Walker]

ChatGPT or web search can find that relevant information for anyone on Google. You don't have to live in Canada

[RobertZ]

I've had posts deleted too.

The replies by moderators are a joke (when they finally get around to posting something) . They're incompetent, and rarely answer anything other than to regurgitate what someone else has said. They're constantly fishing for answers, probably to update their answer bot database for solutions. I highly doubt they are based in Canada given the times that they post at.

[Ray1]

Your previous post is still there or has been put back 

https://r1.community.samsung.com/t5/galaxy-s/android-14-ui6-release-date/td-p/23944576

[Kirk_Godfrey]

Yeah they put it back because people are fed up with their bull

[waltin45]

Bots can definitely be part of the issue. Most platforms allow admins to program different parameters into an automation (what many just call a bot). For example, in ServiceNow’s ticket system, there’s a built-in knowledge base (KB). Articles are added by people or imported from industry sources, and admins can decide which ones stay or go.

When users search, results are sorted by keywords/tags. The more often an article is selected and marked as helpful—especially in IT—the higher it ranks. That’s useful, but flip it around to a forum: imagine 30 people in a week all asking about “OneUI 6.” If every single thread gets through, the place gets flooded. An automation can be set to only allow, say, 20 posts a week on that topic, and schedule them to publish at certain times.

This isn’t new either—I’ve been online since the modem days (2600 baud). Back then, bulletin boards (the original forums) had the same problem. Too many repeat questions drove sysops crazy, so they added info menus telling people to search first. Fast-forward to today, and forums still face the same issue: people skim, don’t search, and just shout “first!”

Think of it like a classroom of 5-year-olds all yelling the same question at once—you’d shut it down fast. That’s why some posts disappear.

For anyone curious about epoxy flooring while we’re on repetitive questions, I actually wrote a detailed breakdown here: Epoxy Flooring Austin TX. Same idea—provide one solid reference so people stop asking the same thing again and again.