secure folder in

[Asfand]

Any idea not able to backup my secure folder and even delete all the photos and videos from secure folder by him self does anyone have idea that maybe the issue is phone is S21 plus

[Georgine]

Hi, please try the below steps and get back to us with the results.

Open the settings menu on your device. Choose the Backup and restore option. Select Back up Secure Folder data or Restore. Select the data you want to back up or restore (photos, apps, documents, etc.). Tap Back up now or Restore now to finish the process.

[Asfand]

thank you so much for your time but I have checked this place but can't even find secure folder backup and restore settings( in phone settings even if I go to secure folder settings and try from there the backup options are net even available anything I putt in secure folder get delete the next day any idea

[Asfand]

hope this will explain the situation

[Georgine]

Hi, I suggest you to reach out to live chat support by using the link below and they will let you know with the available options and assist you in diagnosing your device through Samsung Remote Service.

www.samsung.com/ca/livechat. We are available 24/7.

[Asfand]

thank you