Original topic:

Smart Lock - Trusted Devices Missing

(Topic created on: 09-21-2023 06:03 PM)
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NewToSamsung
Active Level 4
Options
Galaxy S
For the last couple of days I have had to constantly use my PIN or fingerprint to access my S23 Ultra. This morning I had a few minutes and looked in to why. I am an old codger and have hearing aids and I also have a Fitbit both of which I have set as trusted devices. 

I was rather surprise to find Trusted Devices is missing from Settings -> Lock Screen -> Smart Lock. 

I then wiped the cache partition and that did not help. 

Is anyone else experiencing this issue? Any suggestions on how to resolve it?
84 Comments
SkiBoggles
Beginner Level 4
Galaxy S

Same issue, unlocked Z Flip 5

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xraytedjim
Beginner Level 2
Galaxy S

Same issue here.  9to5 Google is reporting an issue/bug with Google Play Services.   Hopefully this will be fixed soon by Google with a play services update.  Very annoying.

Members_go5vLvb
Beginner Level 3
Galaxy S

Same issue here. Can't see trusted devices at all under smart lock. S22. None of the suggested 'fixes' help at all. Used to have half a dozen or more different headphones or peripherals set to keep phone unlocked when paired. Can't see any of them anymore, or add new ones. Don't see routines as a solution myself.

Anonymous
Not applicable
Galaxy S

Yep, Samsung is terrible, going backwards.

0 Likes
RedDogRabbit
Expert Level 5
Galaxy S

Actually, I think that it's Google's Play Services, not Samsung's fault. 

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Leeson
Active Level 5
Galaxy S
Well well well, I had it this morning when u was helping put here, now it's gone 😆
Leeson
Active Level 5
Galaxy S
I found an alternative by setting up a routine. If phone is connected to a certain Bluetooth device, it will keep the phone unlocked for 4 hours
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Leeson
Active Level 5
Galaxy S
Here is a screenshot of how it's done1695350483177_1695350483168_0.jpg
SungSamOz
Active Level 1
Galaxy S

Looks like it is a reported issue - Smart Lock's Trusted devices missing from Pixel, Samsung (9to5google.com).

Mine was available yesterday but went missing late last night. 

Anonymous
Not applicable
Galaxy S

Yep, mine too last night, 11:03pm,  as the new updated was forced.

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