Wifi problem

[Amritsrava]

After the new update, I seem to have a problem with turning on the wifi. When I turn it on it automatically shuts off and stays the light blue color.

I've tried factory data reset but nothing's working

[Tallman]

Try get into Recovery mode and do Wipe Cache Partition. If you need direction, please let me know your device model.

[Amritsrava]

yes please I need direction, my model is s20

[Tallman]

- Shutdown your phone
- Press and hold volume up key and power key simultaneously
- let go on all key after you are in Recovery mode
- use volume up and down key to navigate
- choose Wipe Cache Partition
- Press Power key once for Ok
- click yes
- click Reboot System now

After system reboot, test your WiFi again.

[Amritsrava]

I tried this method but still didn't work

[keagan]

Hi Amritsrava, Please check if the issue occurs with the device in safe mode by following the instruction below.

1-Turn the device off.
2-Press and hold the Power and the Volume Down buttons at the same time, to turn the device on.
3-When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.
4-You will now be able to see Safe Mode down near the bottom left of the screen.

Note: To exit from safe mode, just restart your device.

[Tallman]

Can you tell me if you get into Settings→ Connections→ Wifi

is it shows connecting...? unable to connect?

Can you screenshot it?

[Amritsrava]

it just does not turn ON , when I tap turn ON button then automatically it shuts off after 2 seconds

[keagan]

Hi Amritsrava, Did you check the device in safe mode as I mentioned above.

[Amritsrava]

I checked it still doesn't turn on