Connectivity issues

[Anonymous]

Since the last S20 update, I haven't been able to access the internet unless I connect to wifi. No damage to my.phone and no issues prior to the last update, any ideas??

[RedDogRabbit]

There's nothing in the Update that caused this, so it's something with your device. 

Try the following:

• Open Samsung Members app > Click on Support >vPhone Diagnostics and run the Diagnostics for the SIM. See you get any error messages? 
• Go to Settings > Search for "Reset" and Reset your Network Settings. Reboot & Test. 
• Remove & Reinsert the SIM > Test. 

[Anonymous]

I ran the diagnostic and nothing showed up. Google told bme to do a network reset and that fixed it. 1000's of people are voicing this issue online from the last update.

[RedDogRabbit]

I've got the S20 Ultra & ZERO issues with connectivity, and I did also suggest that you Reset your Network Settings, among other things 😉

[Helenna]

Hi, we are glad to see that Reset network settings worked for you and your connectivity issue has been resolved.

Please get back to us if you require any further assistance in the future.

[Anonymous]

Thank you