Question about keyboard case Samsung tab S5E

[SonnyTheMoney]

Hello, new member here. I am slowly building my Samsung device collection, and this question is actually about a keyboard for the TAB S5E that I have a question about. I bought it in a bundle at Costco a couple of months ago, but there is an annoying problem maybe you can help me with.

Some of the keys have multiple characters on them, for example the number 2 key also has the " and @ symbols. Using shift only gives me the " symbol, how do I get the @ symbol? I have tried the ALT GR, ALT, CRTL, ALT + shift etc. 

I called Samsung support to ask about this, and they do not seem to know what I am talking about.

This is a Samsung accessory, so any help would be most appreciated. Thank you.

[mytech]

Is there an fn or function button?

[SonnyTheMoney]

this is the keyboard. The LANG button does nothing as far as I can tell.

[CHMultimedia]

Change your language. Make sure you have the French and English keyboard installed. Then you just need to hit the Lang button and do Shift+2 to get @

[carr0498]

+1  Appears your language settings for the keyboard is incorrect.  Ensure you have English (Canada) selected

[SonnyTheMoney]

The LANG button does not do anything when I press it

[Maisz]

you have to keep on pressing that shift key to get what symbol you need

[SonnyTheMoney]

I am not sure what you mean. I do hold the shift key, but there are MULTIPLE symbols on the number keys. If I hold shift +2 I get " not @.

[Cassidy]

@SonnyTheMonkey
press Alt GR first (hold it) and press number 2 you'll have @ Please enlarge my picture  To understand better

Alt Gr + number

Alt Gr + symbol you want

[SonnyTheMoney]

This does not work.