Can't return

[ane10]

I got the buds as I like them and also it shows that you can return it in 15 days, turns out that I can't as its for selected items.. if it's for selected items why does samsung have it this one when I can't return it. That's really ridiculous I so tired of them. 

it for this item and it's still showing on my account 

[TimeToLetMeGo]

This is BS @Helenna, and you know it!

At physical SAMSUNG Experience Stores, they accept returns up to 14 days after purchase, NO MATTER what state the item is in. Only exceptions are screen protectors, of course.

[Dem_Crumblies_TechYT]

I'm currently going back and forth with Samsung support to return the Z Fold 6 S Pen Case since the design is poor and it makes the left frame on the front cover move out of place every time I open the case and other people have the same complaints online, even on the Samsung EU community site. They're telling me I can't return it since it's open box, so I'm supposed to put on VR glasses I guess and simulate putting on the case to know it has a poor design or imagine the fit without trying it to know that I want the case. The return policy is absolute trash. 

[RedDogRabbit]

Samsung's "No Return on Open Box" policy is bizarre!! 

You can buy the same product from Amazon Canada, and you can return it within 30 days with the receipt.. Open Box, probably even wet box...

Samsung needs to rethink this policy! 

I can see it with something like Earbuds, toothbrushes, rectal thermometers.. but phones??

 

[Dem_Crumblies_TechYT]

Yep, I'll just order accessories from Amazon in the future I think. We spend lots of money with Samsung and I buy the Ultra and Fold every year so to get resistance over a $70 case is ridiculous. I spoke with their sales support, told me I can't return it since it's open box, I told them the design is poor and there are others online complaining about the same issue, told me they would forward me to tech support to troubleshoot the issue, I get transferred to tech support, they ask me to record a video and send it to them, which I did. Then I said my issue isn't isolated, others have the same issue, they said they are unaware of any complaints and for me to provide screenshots, which I did from a community post on the Samsung EU forums, then the tech said he'll help me return the case and that he will transfer me to the correct department to facilitate the return, I get transferred back to sales support who says you can't return it because it's open lol. I basically went in a circle for no reason. How do they not transfer chat or support notes, bewildering customer support.

[RedDogRabbit]

Samsung's business practices are short sighted...even apps on the Galaxy Store, no refund window.. unlike the Play Store. 

Opened apps are "unhygienic" 😂😂😂

[Dem_Crumblies_TechYT]

lol unhygienic apps, there are no limits.

[Day_Walker]

Absolutely ridiculous and attrocious!

Not only a case of the Left nut not knowing what the right nut is doing there teams act like dull bolts not aware of anything in their world of products when it comes to consumer communities!

If I was head of consumer research and satisfaction division even regionally this would have an IMMEDIATE switch! Engaging consumers on all commu ity platforms: primarily fixing how many moderators get educated, respond to inquiries questions and complaints giving them better tools/resources. Moreover speak to leaders to set them straight about how they think.

Cause if NOBODY internally is going to do ... @Samsung you have 10 Chinese competitors already beating you on hardware specs and rapidly catching up on software offerings & polish just waiting to compete with you on the global scale and it'll happen in less than 12 months! Oppo has already made a Nirth American partner fully and wholly absorbed doing this since middle of 2023.

Time to wake up Samsung,
Time to do better Samsung!

[swashman]

I am currently having the same issue with a watch7 with a bad battery. They are saying can only send it for service. My product is going to be refurbished not even a week after getting it lol.

[ane10]

It's crazy they just take your money and that's it. And they have poor customers skills service. I gone gone threw the same it. I am not fed up with there *** and I won't be using anymore there products.

[RedDogRabbit]

I'll continue to use Samsung's products, but on my terms. Fortunately I don't need their tech support, and I couldn't be bothered to to pre-order anything from them. 

I've seen the posts regarding customer service, sales & delivery support, trade-in support.. all of which looks like a nightmare.. 

I tried to participate in their Wallet promotion, and like countless others, I was told that I would receive an email within x days.. never received any email from Samsung Support.. it's rather pathetic.