I am having the problem where my Samsung Galaxy watch active 2 touch screen is not working properly. And to tell you the truth, so many people are having this problem and Samsung is least bothered to solve this.
This is a hardware issue. Its affecting so many people but Samsung only wants money so they want out of warranty watch to be repaired and get money out of our pockets.
Remember iPhone 11 pro display panel issues? Apple was replacing it free of charge or battery issues with some iphone 6s series. But here our beloved Samsung just doesn't care. watch active 2 was my last wearable purchase from samsung. I am moving on to Apple watch.
Hi, If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third-party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly.
Follow the steps below depending if you want to use the Galaxy Wearable app or the watch itself:
Galaxy Wearable: From your phone, open the Galaxy Wearable app, and then tap Apps. Depending on the connected watch, it may be necessary to tap the SETTINGS tab.
Watch: Press the Home key (Power key) on the watch to access the Apps screen, and then swipe to the apps you want to uninstall.
Follow the steps below depending if you want to use the Galaxy Wearable app or the watch itself:
Galaxy Wearable: Tap Manage apps. Tap the app you'd like to uninstall, and then tap Uninstall. Then, tap Uninstall again to confirm.
Watch: Touch and hold the Apps screen, tap the Delete icon next to the app, and then tap the checkmark to confirm.
I started having the same issue last week. all of the solutions I have found so far have been unhelpful. I reset the watch through my phone but now can not get through the startup steps of the watch.
Hi, We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service:
For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.
For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
