- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2022 11:51 AM in
Galaxy AI installed a Samsung update on my A10s a couple of days ago and since then my Koodo prepaid isn't working. Samsung Canada sent me to Koodo...who sent me back to Samsung Canada...who told me to contact Samsung Hong Kong as my phone is from there...and they said they cannot do anything unless I can bring it in to a tech centre in HK! Not very helpful!!! Is it possible to uninstall the update so my Koodo works again?
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2022 12:04 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2022 12:23 PM in
Galaxy AThanks for the input. However, I can't find a device cache and I don't have any koodo apps installed. Any other ideas? Thanks!
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2022 12:30 PM in
Galaxy ATo clear the device cache, you need to Boot into Recovery & Wipe Cache from there.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2022 02:04 PM in
Galaxy AThanks for the suggestions, I am going to give it a go later and will let you know.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2022 12:04 PM in
Galaxy AI have the same issue on my (US) A32 dual sim. I'm currently in the UK, my koodo prepaid sim (canada number) was shown even though can't use it in the uk (that's ok), but after the samsung system update at the weekend, the sim is not recognised any more. Doesn't look like it will work when I return to Canada......samsung, what's going on with the update?
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2022 12:04 PM in
Galaxy AI have the same issue on my (US) A32 dual sim. I'm currently in the UK, my koodo prepaid sim (canada number) was shown even though can't use it in the uk (that's ok), but after the samsung system update at the weekend, the sim is not recognised any more. Doesn't look like it will work when I return to Canada......samsung, what's going on with the update?
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2022 12:29 PM in
Galaxy AAs long as there wasn't a Bootloader version change, then yes.
You would have to download the CORRECT Samsung Firmware version for your device to your computer, along with Samsung's USB Drivers & Samsung's Tool, Odin.
You should backup your device before you start, as it's likely that you will have to Factory Reset.
I've posted more complete instructions here previously.
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-05-2022 07:41 AM in
Galaxy AHi
I wiped the device cache as suggested and it is still not working. Same error message as before, no phone or texts.