Ryan12345
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08-26-2020 04:23 AM in
Galaxy Note
Day 3 and no succes getting a hold of samsumg, pre ordered note 20 ultra, with the assumption that I would receive the Ear Buds that was supposed to be a free gift with purchase. My phone is registered and yesterday sat on hold for over hour and half before I hung up, then tried there live chat over three 3 hours and still no agent. I have been trying to redeem my E- voucher and have followed all instructions that where provided to me and no luck.
Very disappointed with there service and there lack of support.
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08-26-2020 07:28 AM in
Galaxy Note
they are extremely busy and short staffed right now. The other day I was on hold for about 2.5hrs still I spoke to someone.
Rebekka
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08-26-2020 10:33 AM (Last edited 08-27-2020 11:44 AM by -Tony ) in
Galaxy Note
dabankwah
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08-27-2020 10:14 AM in
Galaxy NoteHI Ryan12345 - sorry to hear this. Do you actually have the e-voucher code, and can't use it? Or you haven't been able to access the voucher code yet?