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Original topic:

Lost the TWO Dual (SIM1 + SIM2) buttons for calls & messages after UI 3.0

(Topic created on: 02-28-2021 05:07 PM)
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Dual-eSIM-S24Ultra
Active Level 5
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Galaxy Note

ATTN: Samsung Support and Software Update Leadership & Development Teams.


Urgent and very important issue, we have lost the TWO Dual (SIM1 + SIM2) two buttons for making calls & sending messages after UI 3.0 update !!!!


Please read below and see attached screenshots of the issue.


All the Samsung Customers invested $1000-2000+ USD in Samsung Dual SiN mobile devices, specifically because it was always productive to manage calls and messages with TWO buttons (SIM1 and SIM2). The Samsung One UI version 3.0 update has taken away this essential feature and made our user experience inefficient, very confusing and no common sense. I updated to 3.0 in January 2021 and it has been a nightmare for the past month. Very recently there was another update and I got excited and was hopefully that Samsung Software Update Leadership & Developers would have realized their huge mistake but that was not the case, and this major issue is still not fixed!!! 


Very disappointing Samsung - please fix this issue ASAP. There are many more complaints about the same issue on several threads and everyday we have to waste time checking and waiting for a resolution. The work around to go through menu options and multiple clicks does not make any sense. Also, another solid justification for Samsung to immediately fix this issue: Our Samsung Dual SIM devices connected to cars via Bluetooth and allowed us to be hands-free, however now for both Dual SIM calls and messages scenarios, with the two buttons missing, we are no longer hands-free, and have to stop driving / pull over to click on 3-4 options to manually toggle between SIM1/SIM2, and not everyone is going to stop driving / pull over for their Dual SIM calls/messages - this is extremely DANGEROUS!!!! Samsung should consider this if they want to avoid lawsuits and more importantly the safety of lives on the road!!!!


Here is another example of the nightmare user experience: At the time of typing your text message and before clicking send if you realize you are on the wrong SIM and try to switch over, then you get an annoying alert that draft message will get discarded (See 2nd screenshot attached) .....and if you dont want to discard your draft message, then you have to cancle, copy the text message and then switch and then paste the text message before clicking send...if you do not copy/paste, then you lose your text message draft.....this is absolutely ridiculous!!!! We use to have a choice right at our finger tips to use SIM 1 or 2 for calls and messages!!!! 


Finally, I tried speaking to Samsung Support live chat (Canada, US, Singapore, and Philippines) - and none of them are able to help, they just waste time with basic troubleshooting ie. Soft Reset. I request them to escalate this issue to their Senior Ranking Support Executives and Software Update Leadership weeks ago and no response....All Samsung Dual SIM device users are impacted Globally. Please see links below: 


1) https://eu.community.samsung.com/t5/galaxy-note10-series/lost-dual-sim-choice-in-calls-and-messages-...


2) https://eu.community.samsung.com/t5/galaxy-note10-series/dual-sim-dialler-buttons-missing/td-p/26706...


3) https://eu.community.samsung.com/t5/galaxy-note20-series/dual-sim-dialler-buttons-missing/td-p/25327...

4) https://eu.community.samsung.com/t5/discussions/dialer-does-not-show-dual-sim-calling-option/td-p/21... 


5) https://us.community.samsung.com/t5/Note10/Unhidden-the-dual-sim-button/td-p/1646661


 

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Resolved!
75 REPLIES 75
Galaxy Note
sorry im confused now.... how do I view " *moderated* " ?
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RedDogRabbit
Expert Level 5
Galaxy Note

Sorry, I didn't intend to confuse. I was suggesting that it's possible that Samsung moderators may have deleted a portion of the instructions. Samsung's moderators have repeatedly said that you can not revert to a previous version of android, which is not the case, unless there's been a bootloader update. 

Samsung doesn't like to be corrected by mere members. 

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Galaxy Note
@RedDogRabbit - all good Friend and thank you!

@CHMultimedia - perhaps you can put the instructions in the same One Drive folder ?

btw i have downloaded the 6 files (Odin3 + MDS files)
RedDogRabbit
Expert Level 5
Galaxy Note

The only thing that I see that may be missing, is to Run Odin as Administrator. Right click on Odin & Then "run as administrator", but everything else looks good to me.

But wait to see if CHMultimedia has something else to add. 

Cassidy
Expert Level 5
Galaxy Note

@RedDogRabbit 

If i compare with another post it looks pretty the same 

20210304_173001.jpg

CHMultimedia
Expert Level 5
Galaxy Note

What's weird is that I retrieved a cached copy of my original steps, as posted below. Some important parts were removed somehow, such as the plugging part and the written part about powering off, plugging in and accessing Download mode. The cached copy had everything...

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CHMultimedia
Expert Level 5
Galaxy Note

That was really weird. Why would mods want to sabotage this effort? Wouldn't they have just deleted this? Although, I can't envision any other explanation for this...

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RedDogRabbit
Expert Level 5
Galaxy Note

Yeah I don't know, but they've deleted other very useful posts from you, and they've left delusional conspiracy nonsense untouched? 

Perhaps my unfounded speculation comes from years of reading false & misleading posts from the moderators, or maybe just the scripted pablum served daily? 

CHMultimedia
Expert Level 5
Galaxy Note
I share that sentiment.
Galaxy Note
btw - the instructions I see are in this screenshot....was there additional steps?

Screenshot_20210304-112545_Samsung Members_6395.jpg

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