Note 10 Lite - Green video calls after UI 5.1 update

[Hugo-Trifocals]

Hey,

I've got a Note 10 Lite, and after the latest update to One UI version 5.1, my video calls turned green, just the color green. It's a bit like the Hulk but not as fun.

WhatsApp and Messenger show my camera and others' cameras working, but they only see a green screen. 🟢

Oddly enough, when I use the camera app, everything's fine. I can take photos and record without a hitch.

Here's what I've tried so far:

1. Wiping the cache partition.
2. Cleaning up all app settings.
3. Making sure all my apps are up to date.
4. Made sure there's no video call effects on

Could you work your magic and help me exhibit my kids to their relatives? 🙏

Thanks a million!

Best,
Hugo

[sersal]

Not going to waste my time, have a nice day

[zztalker]

Finally, it was a Samsung One-UI bug, and a recent update fixed it (N770FXXU9HWI2) 2023-10-03.

[RedDogRabbit]

You have the International Exynos variant.

The issue with WhatsApp / Messenger was first reported at least a year and a half ago. 

No one has reported any video call issues with Google Chat, Signal, Telegram, Zoom, Skype etc. 

Maybe if it's actually fixed for you, it's a WhatsApp update that fixed it. Not to mention that similar issues with WhatsApp have been reported on iPhones & Google's Pixel devices. 

Posting information for the International Exynos variant is of little value here. 

[gargamel1789]

You are not helping.

[DPAD]

I downloaded a software update from Samsung yesterday (03-Oct-2023) and this solved the problem. I have been looking at this thread since I've had the problem(after the One UI 5.1 update) and it's been good to know that it wasn't just my phone.

I really don't care whose bug it is - just that a software update on the the One UI version magically fixed the issue!. Btw, I'm in UK - the Current version: N770FXXU9HWI2

Hopefully the fix will cover more countries soon.

[Gosh_A]

How did you download this? My phone shows, that everything is up to date.

[RedDogRabbit]

They shouldn't be posting here. They have the international variant, so they receive different updates from Samsung. 

Regardless, there are people who have Pixels & iPhones, who have reported similar issues with WhatsApp. 

[Nate3]

This is really sad it seems they aren't going to fix it any time soon. Might have to make the switch to apple 

[mcht]

I have also same problem. Note 10 lite and whatsapp. 

In whatsapp business there is no problem. but whatsapp there is so. 

how can we solve these. It is important for me. 

[RedDogRabbit]

Have you tried in the WhatsApp community?