Original topic:

Camera and Battery Performance drop after SW Updates

(Topic created on: 03-26-2023 08:14 AM)
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AndreRb
Beginner Level 3
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Galaxy S
I noticed a significant performance drop on the camera and battery of my S22 Ultra, after that last SW update released in March 2023. Coincidentally, in the first quarter of 2021 I had my S20 Ultra and same thing happened, exactly same year season. Coincidentally same season Samsung releases the new Cellphones. Does anyone has noticed something similar? 
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3 Comments
Montreal1
Active Level 8
Galaxy S

No

 

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Helenna
Moderator
Moderator
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Galaxy S

Hi, we are sad to hear that the software update caused the issue. We recommend you to perform reset for the Camera app

  • Open the Camera's Settings & Reset the Camera. 
  • Go to Settings > Apps > Camera & Clear BOTH Cache & Data for the Camera. Reboot.
  • Still have issues - Boot into Recovery & Wipe Cache. 

Below are the steps to perform Wipe cache partition.

1.Turn off the unit.

2.Press and hold the volume up button and press and hold the on/off button. When the Android logo is displayed, release all keys ("Installing system update" is displayed before displaying the Android system recovery menu options).

3.Press the volume down key repeatedly to highlight "wipe cache partition".

4.Press the Power key to select. Press the Volume Down button to highlight "Yes" and press the Power button to select. When the wiping of the cache partition is completed, "Reboot System Now" is highlighted.

5.Press the Power button to reboot the unit.

If the above steps didn't work for you then, please perform back up and factory reset by following the steps in the given links.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

AndreRb
Beginner Level 3
Galaxy S
Thank you Helenna. I will try the procedures you are recommending.
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